Hi
I need help please..... when I connect the OP to my Iphone X the Mimo not auto open and I open the app manually and no response and no update firmware etc... even the

• Wireless connection for remote control also not working.
  

Have you shut down and restarted your iPhone lately?

Curt1591 Posted at 8-15 17:27
Have you shut down and restarted your iPhone lately?

Yes I have done that since IOS has update recently. Does this count then ? thanks

I’m having the same issues with my iPhone X I’m starting to wonder if it’s even worth keeping the osmo pocket. Totally disappointed with this

Used my pocket, with wireless today. Everything worked fine with my trusty iPhone 6.

Same problem for me.
iPhoneX
everytime i connect osmo pocket to iphone blink battery icon.
It's possible that there isn't solution..
Can change my pocket with other products?

Same problem - please help. Osmo Pocket is charging iPhone, not connecting in Mimo.

Same for me, Osmo pocket charges IPhone X but will not connect to Mimo app!

fansff88576c Posted at 11-28 15:35
Same for me, Osmo pocket charges IPhone X but will not connect to Mimo app!

How are we connecting the iPhone to the Pocket? If by a cable, you need to make sure that the cable passes data. Many USB-C cables are "charging cables".

Curt1591 Posted at 11-28 15:42
How are we connecting the iPhone to the Pocket? If by a cable, you need to make sure that the cable passes data. Many USB-C cables are "charging cables".

I’m using the lightning adapter supplied with the Osmo Pocket

I would make sure the contacts are clean.

If you know anyone else with a Pocket, or have access to someone who sells them, try another connector.

I have the same issue with the pocket not connecting to the Iphone X. The pocket is brand new out of the box. It worked when activating and first using the Mimo app before the firmware update, very frustrating! I have tried the lighting connector and a USB C to lightning cable, both charge the phone and will not connect to the Mimo app. When was this firmware released? Did anyone have this issue before 1.10.00.20?

Mine is brand new to. Worked until firmaware upgrade yesterday. Now it just keep searching.

It is not the connector or contacts. It worked until the firmware was installed

djiuser_Yz83NoBtynoF Posted at 11-28 15:18
Same problem - please help. Osmo Pocket is charging iPhone, not connecting in Mimo.

Thanks for your feedback, we have reported to our engineers for attention, please wait patiently, we will keep you updated soon, sorry for any inconvenience caused.

fans7974fe30 Posted at 11-28 18:36
I have the same issue with the pocket not connecting to the Iphone X. The pocket is brand new out of the box. It worked when activating and first using the Mimo app before the firmware update, very frustrating! I have tried the lighting connector and a USB C to lightning cable, both charge the phone and will not connect to the Mimo app. When was this firmware released? Did anyone have this issue before 1.10.00.20?

Hi there, sorry for the inconvenience caused, we have forwarded your feedback to our engineers for attention, please wait patiently, we will keep you updated soon. Thank you.

fansff88576c Posted at 11-28 15:35
Same for me, Osmo pocket charges IPhone X but will not connect to Mimo app!

Hi there, we apologize for the inconvenience caused, we have forwarded your feedback to our engineers for attention, please wait patiently, we will keep you updated soon. Thank you.

Factory reset my iPhone X and the problem still there, cannot detect my Osmo pocket. The customer service push the problem to Apple asking me to take back my iPhone to Apple store. Please face the issue and solve the problem DJI...... TOTALLY REGRETED TO UPGRADE THE FIRMWARE

OP charges iPhone X but will not connect to the Mimo app! After I upgraded to firmware for OP
( iPhone X Ver 13.2.3)

JLW68 Posted at 11-29 00:17
Factory reset my iPhone X and the problem still there, cannot detect my Osmo pocket. The customer service push the problem to Apple asking me to take back my iPhone to Apple store. Please face the issue and solve the problem DJI...... TOTALLY REGRETED TO UPGRADE THE FIRMWARE

Like me, they told me my phone was broken (

Maybe try deleting and re-installing Mimo.

djiuser_Yz83NoBtynoF Posted at 11-28 23:56
It is not the connector or contacts. It worked until the firmware was installed

I've sent you PM, please check and keep me updated in the thread.

mrd.nett@live.com Posted at 11-29 01:03
OP charges iPhone X but will not connect to the Mimo app! After I upgraded to firmware for OP
( iPhone X Ver 13.2.3)

Hi there, please check my PM, thanks.

JLW68 Posted at 11-29 00:17
Factory reset my iPhone X and the problem still there, cannot detect my Osmo pocket. The customer service push the problem to Apple asking me to take back my iPhone to Apple store. Please face the issue and solve the problem DJI...... TOTALLY REGRETED TO UPGRADE THE FIRMWARE

Hi there, sorry to know you have the same problem, please check my PM, thank you.

fans7974fe30 Posted at 11-28 18:36
I have the same issue with the pocket not connecting to the Iphone X. The pocket is brand new out of the box. It worked when activating and first using the Mimo app before the firmware update, very frustrating! I have tried the lighting connector and a USB C to lightning cable, both charge the phone and will not connect to the Mimo app. When was this firmware released? Did anyone have this issue before 1.10.00.20?

Could you please check my PM? Thank you.

fansff88576c Posted at 11-28 15:35
Same for me, Osmo pocket charges IPhone X but will not connect to Mimo app!

Please check my PM, thank you.

Thanks a lot DJI Mindy.... problem solved ! Appreciate......

Great. Problem solved. Thanks!

I've updated it and now I can't connect to my iPhone X with iOS 13.2.3, i reinstall the app. I'm really very frustrated, any solutions?

djiuser_Yz83NoBtynoF Posted at 11-29 07:17
Great. Problem solved. Thanks!

how ? please guide me

I got the problem, after the update, I tried everything reinstalling the app , reset , how can I fix this I have iPhone X

Can the solution just be posted here? Seems like it’s very common. Why do we have to PM Mindy for a fix?

Having the same issue as everyone else that updated with IPHONE-X and the new firmware. What is the solution or do we need to Pm someone?

Osmo Pocket n'arrive pas à se connecter à IPHONE x comment faire je suis perdu.

I've reported the same issue in another topic. I'm not being able to connect my OsmoPocket to my iPhone X since I updated the op firmware.  Please, help us, guys!  ((

Hi,

I also have this problem on my iPhone 8 since the firmware update.
The fault is clearly the update, everything worked before that.

The update was successful, but the connection via the Lightning adapter was terminated.
By Lightning the Osmo Pocket can no longer connect to the Mimo app, although the iPhone recognizes the Osmo Pocket (connection sound is played).
Wireless connection works.

Tried without success:
Osmo Pocket Reset;
Restart iPhone;
IOS update to newest version (13.2.3);
logged out in Mimo and logged in again.

Hope you can help me.

I'm not being able to connect my OsmoPocket to my iPhone X since I updated the op firmware.

I have the very same issue using iPhone 8. Someone please help

Why can't we get the solution posted here? Why only via the PM? I have not been able to connect for a while and a solution for everyone should be published.

DJI Mindy Posted at 11-29 04:56
Please check my PM, thank you.

Can this be shared with everyone? Why the secrecy with PMs?