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Osmo Pocket unable to connect to IPHONE
12574 349 2019-8-15
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fans3f3bc99e
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Austria
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DJI Mindy Posted at 11-29 04:53
I've sent you PM, please check and keep me updated in the thread.

Hi

I have same problem plz Help
2019-11-29
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Asdf12345
lvl.1
United States
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I am having the same issue.  DJI Mindy can you please post / share the fix that you mentioned above?
2019-11-29
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Asdf12345
lvl.1
United States
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DJI Mindy Posted at 11-29 04:56
Could you please check my PM? Thank you.

Can you please share the solution with me as well?  I am having the same issues
2019-11-29
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fans7974fe30
Second Officer
Canada
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DJI Mindy Posted at 11-29 04:56
Could you please check my PM? Thank you.

Thank you Mindy! Everything is working perfectly now, great work!
2019-11-29
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fans3f3bc99e
lvl.1
Austria
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DJI Mindy Posted at 11-29 00:11
Hi there, sorry for the inconvenience caused, we have forwarded your feedback to our engineers for attention, please wait patiently, we will keep you updated soon. Thank you.

Hi

Could you tell me what should i do ?

Regards
Emil
2019-11-30
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DJI Mindy
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fans3f3bc99e Posted at 11-30 00:52
Hi

Could you tell me what should i do ?

Hi there, sorry for the inconvenience. Please check my PM, thanks.
2019-11-30
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DJI Mindy
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Asdf12345 Posted at 11-29 18:09
Can you please share the solution with me as well?  I am having the same issues

Hi, sorry for the inconvenience. Please check my PM, thanks.
2019-11-30
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DJI Mindy
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fans7974fe30 Posted at 11-29 21:23
Thank you Mindy! Everything is working perfectly now, great work!

You're welcome. Glad to know that the issue has been solved. Should there any further questions, please feel free to contact us.
2019-11-30
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djiuser_WOZAprFBFF1B
lvl.1
Russia
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Have a problem. After update OP not open Mimo and not connection to Iphone X.
how to make it work?
Thanks
2019-11-30
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sabnero
lvl.1

France
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Hello,

I am having the same problem here
2019-11-30
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Nick1983-ITA
lvl.1
Flight distance : 18077 ft
Italy
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What is the solution????? È scandaloso!!! Sono 2 giorni che non posso usare una Osmo Poket comprata da tre giorni con un’iphone X. Invece di rispondere con PM pubblicate per tutti la soluzione rintronati!!
2019-11-30
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djiuser_tNmNvVHncJLb
New
Japan
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Greetings,

I’m having the same problem after the latest update. What’s the next cause of action?
2019-11-30
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fans3f3bc99e
lvl.1
Austria
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DJI Mindy Posted at 11-30 01:58
Hi there, sorry for the inconvenience. Please check my PM, thanks.

You didnt send me anything , what do you mean PM ? Private Message ?
2019-11-30
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fans3f3bc99e
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Austria
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DJI Mindy Posted at 11-30 01:58
Hi there, sorry for the inconvenience. Please check my PM, thanks.

You didnt send me anything , what do you mean PM ? Private Message ?
2019-11-30
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fans3f3bc99e
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Austria
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fans7974fe30 Posted at 11-29 21:23
Thank you Mindy! Everything is working perfectly now, great work!

Hi could you tell me what should i do because i cant find nothing.

Thanks
Emil
2019-11-30
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djiuser_WOZAprFBFF1B
lvl.1
Russia
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Send me please PM. Mimo dont seaching me iphone x. Thks
2019-11-30
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fansa8308cb3
lvl.1

United Kingdom
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DJI Mindy Posted at 11-29 00:09
Thanks for your feedback, we have reported to our engineers for attention, please wait patiently, we will keep you updated soon, sorry for any inconvenience caused.

Hi, I have this issue. Fist connection was fine, I activated and did the firmware update. Once that is done I haven´t been able to connect with my iPhone X.

This is a major issue for me and I am about to return the camera if I don´t find a solution to his. Could please make sure this get sorted ASAP.
2019-11-30
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Rusttan
lvl.1
Turkey
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I bought dji osmo pocket yesterday.  I tied it to the iPhone X and did the update.  dji osmo pocket did not recognize the iPhone X after a disconnected error.  When you connect the dji osmo pocket, the iPhone X is charging.
2019-11-30
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nicof34
lvl.1
France
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Hello, i have the same problem since 2 months, but since the update i think it's worth, please DJI MINDY help me too.
Have a good day,

Nico
2019-11-30
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fansa07dbccd
New

United States
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Hey DJI Mindy I’m having the same problem, can you PM me the fix? Thanks.
2019-11-30
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fansa07dbccd
New

United States
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Hey DJI mindy I’m having the same problem. Can you PM me the fix?
2019-11-30
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fans0fdc45b0
lvl.1
Flight distance : 292 ft
Italy
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Hi, I bought dji osmo pocket yesterday.  I have the same problem of everyone!!!I.iPhone X did not recognize the Dji osmo pocket.
When you connect the dji osmo pocket, the iPhone X is charging. Please Help!!!!! Thanks!
2019-11-30
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Andrea_Msport
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Flight distance : 292 ft
Italy
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fans0fdc45b0 Posted at 11-30 12:26
Hi, I bought dji osmo pocket yesterday.  I have the same problem of everyone!!!I.iPhone X did not recognize the Dji osmo pocket.
When you connect the dji osmo pocket, the iPhone X is charging. Please Help!!!!! Thanks!

This is my preset iPhone X iOS 13.2.3 - Dji Mimo v.1.2.12. - DJI Osmo pocket firmware V01.10.00.20 . Please Help US!!!
2019-11-30
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Davyokub
lvl.1
United States
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They can solve the problem but they don’t care they can’t even share the solution publicly , gonna be returning Osmo pocket
2019-11-30
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Curt1591
Captain
Thailand
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Davyokub Posted at 11-30 20:32
They can solve the problem but they don’t care they can’t even share the solution publicly , gonna be returning Osmo pocket

nd don't forget to storm off in a hissy fit!
2019-11-30
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SHDirdal
lvl.1
Norway
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iPhone X does not connect to Osmo Pocket after firmware install. I know there is a fix, but it looks like a PM fix only for some reason. PLS help and post the fix if possible.
The Osmo was fine before firmware upgrade.
2019-12-1
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Way
lvl.1

Qatar
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Same issue here please helpppp... pm or post the solution welcome
2019-12-1
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miker4471
lvl.1

United States
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Is there a reason this fix cannot be published publicly? I’m having the same issue. It connects fine with an old iPad but no longer works with the iPhone 8. Please advise. Thank you.
2019-12-1
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dgrebenshchikov
lvl.1
Flight distance : 12493 ft
Russia
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Hi,
I received osmo pocket as a birthday present on November 28th. At the first connection, everything worked. After updating the firmware, my iPhone X will not connect to the camera . Give a solution to the problem, how to downgrade firmware?
2019-12-1
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Andrea_Msport
lvl.1
Flight distance : 292 ft
Italy
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dgrebenshchikov Posted at 12-1 11:58
Hi,
I received osmo pocket as a birthday present on November 28th. At the first connection, everything worked. After updating the firmware, my iPhone X will not connect to the camera . Give a solution to the problem, how to downgrade firmware?

I have the same problem!!!
2019-12-1
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luismatah
lvl.2
Flight distance : 392457 ft
Costa Rica
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Hi everyone, is it possible to downgrade the firmware?
2019-12-1
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S Clark
lvl.1
United States
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Good Evening:

I am having the same issue - I installed the firmware and now I cannot connect my DJI to my iPhone 8 Plus.

I have tried everything.

PLEASE HELP!!!

Thank you
2019-12-1
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Curt1591
Captain
Thailand
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S Clark Posted at 12-1 17:05
Good Evening:

I am having the same issue - I installed the firmware and now I cannot connect my DJI to my iPhone 8 Plus.

If I was having this problem, I would PM "DJI Mindy". She seems to be the one secretly sending the fix.
2019-12-1
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fans0ac955d0
New

United States
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Still not sure what PM means, but whatever it is seemed to help others. DJI Mindy, please PM me the fix as well
2019-12-1
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_WOZAprFBFF1B Posted at 11-30 02:25
Have a problem. After update OP not open Mimo and not connection to Iphone X.
how to make it work?
Thanks

Hi there, I have sent you a personal message about the workaround, please check, thank you.
2019-12-1
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Elena Chen
lvl.1

United Kingdom
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Same thing is happening to me. It stop connect to my iPhone after the update
2019-12-1
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Elena Chen
lvl.1

United Kingdom
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DJI Mindy Posted at 12-1 20:32
Hi there, I have sent you a personal message about the workaround, please check, thank you.

Pls help me too.
2019-12-1
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DJI Mindy
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fans0ac955d0 Posted at 12-1 19:44
Still not sure what PM means, but whatever it is seemed to help others. DJI Mindy, please PM me the fix as well

PM means personal message, please check my PM, thanks.
2019-12-1
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DJI Mindy
Administrator
Flight distance : 7 ft
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S Clark Posted at 12-1 17:05
Good Evening:

I am having the same issue - I installed the firmware and now I cannot connect my DJI to my iPhone 8 Plus.

Hi S Clark, please check my PM.
2019-12-1
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DJI Mindy
Administrator
Flight distance : 7 ft
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Andrea_Msport Posted at 12-1 12:11
I have the same problem!!!

Hi Andrea_Msport, I have sent you personal message, please check, thank you.
2019-12-1
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