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Osmo Pocket unable to connect to IPHONE
12573 349 2019-8-15
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DJI Mindy
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Elena Chen Posted at 12-1 21:23
Same thing is happening to me. It stop connect to my iPhone after the update

Hi Elena, please check my PM, thank you.
2019-12-1
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DJI Mindy
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dgrebenshchikov Posted at 12-1 11:58
Hi,
I received osmo pocket as a birthday present on November 28th. At the first connection, everything worked. After updating the firmware, my iPhone X will not connect to the camera . Give a solution to the problem, how to downgrade firmware?

I've sent you PM, please check, thanks.
2019-12-1
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DJI Mindy
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miker4471@live.seminolestate.edu Posted at 12-1 05:55
Is there a reason this fix cannot be published publicly? I’m having the same issue. It connects fine with an old iPad but no longer works with the iPhone 8. Please advise. Thank you.

Hi miker4471, please check my PM, thank you.
2019-12-1
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DJI Mindy
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Way Posted at 12-1 04:15
Same issue here please helpppp... pm or post the solution welcome

PM has been sent, please check it, thanks.
2019-12-1
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DJI Mindy
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Davyokub Posted at 11-30 20:32
They can solve the problem but they don’t care they can’t even share the solution publicly , gonna be returning Osmo pocket

Hi Davyokub, we apologize for the trouble caused, please check my PM, thanks.
2019-12-1
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DJI Mindy
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fansa07dbccd Posted at 11-30 12:17
Hey DJI mindy I’m having the same problem. Can you PM me the fix?

PM has been sent, please check.
2019-12-1
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DJI Mindy
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nicof34 Posted at 11-30 11:22
Hello, i have the same problem since 2 months, but since the update i think it's worth, please DJI MINDY help me too.
Have a good day,

Hi Nico, I have sent you PM, please check, thank you.
2019-12-1
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ygdrasil
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Hi,
I’ve the same problem. DJI Mindy please help me with the secret solution!

Thanks!
2019-12-2
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Way
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DJI Mindy Posted at 12-1 22:22
PM has been sent, please check it, thanks.

All good Mindy thanks !
2019-12-2
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djiuser_WOZAprFBFF1B
lvl.1
Russia
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where can i read PM?  I can not find
2019-12-2
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S Clark
lvl.1
United States
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Curt1591 Posted at 12-1 17:37
If I was having this problem, I would PM "DJI Mindy". She seems to be the one secretly sending the fix.

Thank you.  
2019-12-2
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djiuser_WOZAprFBFF1B
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S Clark Posted at 12-2 01:04
Thank you.

Where is the PM?
2019-12-2
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S Clark
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DJI Mindy Posted at 12-1 22:08
Hi S Clark, please check my PM.

Got it and it worked.  Thank you so much.
2019-12-2
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S Clark
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djiuser_WOZAprFBFF1B Posted at 12-2 00:58
where can i read PM?  I can not find

The option is under DJI Mindy's avatar . I told the forum my problem and she sent me a "personal message" PM. So explain your issue on the forum and wait for her to send you the info. or just send her a PM directly and see if that works.
2019-12-2
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DJI Mindy
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S Clark Posted at 12-2 01:08
Got it and it worked.  Thank you so much.

You are welcome and glad to hear that, have a good day.
2019-12-2
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DJI Mindy
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Please find Personal Message right under my Avatar.
2019-12-2
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DJI Mindy
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Way Posted at 12-2 00:44
All good Mindy thanks !

Good to know, Way. Have a good time with Osmo Pocket.
2019-12-2
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DJI Mindy
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ygdrasil Posted at 12-2 00:07
Hi,
I’ve the same problem. DJI Mindy please help me with the secret solution!

Hi ygdrasil, I have sent you PM. Please check and have a try.
2019-12-2
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Nick1983-ITA
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DJI Mindy Posted at 12-2 03:56
Hi ygdrasil, I have sent you PM. Please check and have a try.

I have the same problem!!! Help me!!!!
2019-12-2
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luismatah
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Costa Rica
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Hi DJI Mindy I’m having the same problem, can you PM me the fix? Thanks.
2019-12-2
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djiuser_JOWrpIYsHy74
lvl.1
Peru
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Hi Dji Mindy,
I am having problems connecting my Osmo pocket to my iphone8+.  It just charges the phone when I plug in with the adapter.  Please let me know what needs to be done. I am in the middle of my vacation and really need the connection to work. Thanks
2019-12-2
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VIT0RVMB
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Brazil
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DJI Mindy Posted at 12-2 03:56
Hi ygdrasil, I have sent you PM. Please check and have a try.

Hi, Mindy! Can you share the fix with me too?
2019-12-2
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Nick1983-ITA
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Italy
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VIT0RVMB Posted at 12-2 08:35
Hi, Mindy! Can you share the fix with me too?

to resolve, you need to update to firmware 01.10.00.21. I was helped by the official DJI support through the official support page. CIAO CIAO Mindy !!
2019-12-2
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fansf08effd9
New
United States
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Please PM me mindy! My Osmo isn’t connecting!
2019-12-2
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mrd.nett\
lvl.1

Vietnam
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Thanks, Dji Mindy It works well
2019-12-2
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DJI Mindy
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Nick1983-ITA Posted at 12-2 04:39
I have the same problem!!! Help me!!!!

I have replied to your PM, please check, thank you.
2019-12-3
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DJI Mindy
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luismatah Posted at 12-2 05:35
Hi DJI Mindy I’m having the same problem, can you PM me the fix? Thanks.

PM has been sent, please check.
2019-12-3
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DJI Mindy
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djiuser_JOWrpIYsHy74 Posted at 12-2 08:06
Hi Dji Mindy,
I am having problems connecting my Osmo pocket to my iphone8+.  It just charges the phone when I plug in with the adapter.  Please let me know what needs to be done. I am in the middle of my vacation and really need the connection to work. Thanks

I have replied your post in another thread.
2019-12-3
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DJI Mindy
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VIT0RVMB Posted at 12-2 08:35
Hi, Mindy! Can you share the fix with me too?

Please check my PM, thanks.
2019-12-3
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DJI Mindy
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fansf08effd9 Posted at 12-2 14:55
Please PM me mindy! My Osmo isn’t connecting!

PM has been sent, please check.
2019-12-3
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DJI Mindy
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mrd.nett\@live.com Posted at 12-2 21:37
Thanks, Dji Mindy It works well

Good to know, please keep us updated if there is any other problem.
2019-12-3
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luismatah
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DJI Mindy Posted at 12-3 03:16
PM has been sent, please check.

Hi, thank you very much for the help! I am very happy, it works correctly !!
2019-12-3
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djiuser_tNmNvVHncJLb
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DJI Mindy Posted at 12-3 03:16
PM has been sent, please check.

Hi Mindy,

I encounter the same problem. Please help..
2019-12-3
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Roger1167
Second Officer
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United States
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Can you please share the solution with me as well?  I am having the same issues
2019-12-3
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Curt1591
Captain
Thailand
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Mindy should pop in and PM the top secret secret fix soon.
2019-12-3
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fansfe82067d
First Officer
Australia
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DJI don't seem to be having a good time at the moment, what with this difficulty and the preceding upset with the Mobile 3 for Android users.  Well, mother probably told them there would be days like this...
2019-12-3
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djiuser_vSKJvWZy1poH
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Germany
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Hi Mindy

with # 38 I also asked for help with my iPhone 8 .
Unfortunately, I have not received a PM from you yet.
Please send me a message

Tks

greeting
Peter
2019-12-3
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billyapd21
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Djimindy can you please send me the solution to connect to my iPhone X. Thank you.
2019-12-3
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Britpkb
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Japan
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For everyone having trouble I just got my connection issues to my iPhone X fixed via the very helpful Online Support.

After confirming the issue is with the latest update they will give a link and a password to firmware that's around 100mb. Just put the file on your Osmo's SD card and the next time you turn it on it will update and fix the issue. Took less than 5mins and my Osmo connects fine to my iPhone X again
2019-12-3
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BobWinNV
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Britpkb Posted at 12-3 21:36
For everyone having trouble I just got my connection issues to my iPhone X fixed via the very helpful Online Support.

After confirming the issue is with the latest update they will give a link and a password to firmware that's around 100mb. Just put the file on your Osmo's SD card and the next time you turn it on it will update and fix the issue. Took less than 5mins and my Osmo connects fine to my iPhone X again

What firmware did they put you on with the fix?
2019-12-3
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