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Osmo Pocket unable to connect to IPHONE
12840 351 2019-8-15
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sucofni
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BobWinNV Posted at 12-3 23:57
What firmware did they put you on with the fix?

Even if I had the firmware the thing doesn't communicate with the app so how do we update it !!!!
2019-12-4
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BobWinNV
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sucofni Posted at 12-4 11:08
Even if I had the firmware the thing doesn't communicate with the app so how do we update it !!!!

There is a procedure where you can update using an SD card.  
2019-12-4
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Curt1591
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sucofni Posted at 12-4 11:08
Even if I had the firmware the thing doesn't communicate with the app so how do we update it !!!!

Buried in the endless posts expressing the problem, and the "I sent a PM"replies, there is the answer you seek.

From post 119:
For everyone having trouble I just got my connection issues to my iPhone X fixed via the very helpful Online Support.

After confirming the issue is with the latest update they will give a link and a password to firmware that's around 100mb. Just put the file on your Osmo's SD card and the next time you turn it on it will update and fix the issue. Took less than 5mins and my Osmo connects fine to my iPhone X again

2019-12-4
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sucofni
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Curt1591 Posted at 12-4 14:38
Buried in the endless posts expressing the problem, and the "I sent a PM"replies, there is the answer you seek.

From post 119:

You mean the very helpful support team that told me my phone was broken and can't simply put a link to the firmware here !
2019-12-4
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CemAygun
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Curt1591 Posted at 12-4 14:38
Buried in the endless posts expressing the problem, and the "I sent a PM"replies, there is the answer you seek.

From post 119:

That explains the "secrecy"... Unlike Osmo Action, normally DJI does not release downloadable firmwares for Osmo Pocket...
2019-12-4
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Curt1591
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CemAygun Posted at 12-4 17:47
That explains the "secrecy"... Unlike Osmo Action, normally DJI does not release downloadable firmwares for Osmo Pocket...

Maybe the "Pocket team" could take note of the "Action" team. It would save a lot of confusion.
2019-12-4
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CemAygun
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Curt1591 Posted at 12-4 18:59
Maybe the "ocket team" could take note of the "Action" team. It would save a lot of confusion.

Well, a lot of our update wishes for the pocket (max auto iso setting, short 4K time lapse interval etc. etc.) are already there in the action, so that definitely is a good idea

2019-12-4
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Curt1591
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CemAygun Posted at 12-4 19:47
Well, a lot of our update wishes for the pocket (max auto iso setting, short 4K time lapse interval etc. etc.) are already there in the action, so that definitely is a good idea

Seems they have moved on. Maybe they expect us to move on too. The Pocket is so yesterday!

2019-12-4
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CemAygun
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Curt1591 Posted at 12-4 23:16
Seems they have moved on. Maybe they expect us to move on too. The Pocket is so yesterday!

Owning both, I can confidently say that the pocket is a significantly better camera, especially when it comes to image quality.

That is why it is kind of sad to see the pocket not getting the developer attention it should and falling behind it's sibling in function...

2019-12-5
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DJI Mindy
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luismatah Posted at 12-3 04:27
Hi, thank you very much for the help! I am very happy, it works correctly !!

Good to know, have a good day.
2019-12-5
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DJI Mindy
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billyapd21 Posted at 12-3 18:01
Djimindy can you please send me the solution to connect to my iPhone X. Thank you.

Please check my PM. Thanks.
2019-12-5
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DJI Mindy
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djiuser_vSKJvWZy1poH Posted at 12-3 14:29
Hi Mindy

with # 38 I also asked for help with my iPhone 8 .

I'm so sorry Peter, it must be missed.
I have sent you PM, please check, thanks.
2019-12-5
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DJI Mindy
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Roger1167 Posted at 12-3 10:34
Can you please share the solution with me as well?  I am having the same issues

I have sent you PM, please check, thanks.
2019-12-5
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DJI Mindy
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djiuser_tNmNvVHncJLb Posted at 12-3 06:45
Hi Mindy,

I encounter the same problem. Please help..

PM has been sent, please check it.
2019-12-5
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moxie
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Hi, can you please share the procedure for updating the firmware, I also cannot connect to iPhone 8 after firmware upgrade.
2019-12-5
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djiuser_vSKJvWZy1poH
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Hi Mindy,

No matter, can happen.

It worked.

Thank You.

Peter
2019-12-5
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djiuser_RfjmfMKVNcbe
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Hello guys. i have the same problem. My Osmo pocket only charges my iphone x and DJI MIMO doesnt work. please help!!!
2019-12-5
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moxie
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@Mindy, how do we get the update? Can you please PM or make available publicly?
2019-12-5
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Beefly
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Hi, same problem, can you send me the solution in PM? Thanks!!
2019-12-6
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djiuser_ZDta7Hvu8xrd
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It has nothing to do with your iPhone X. I'm having similar issue with my iPhone 8 Plus. I can get my Mimo app to work with my Bluetooth adapter, but not with my Lightning port adapter. I thought it was the lightning port adapter, so I bought a new one, but no joy. It all started after the latest update.
2019-12-6
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djiuser_ZDta7Hvu8xrd
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Interesting enough, although the lightning port doesn't start the Mimo App, the pocket does charge my phone with the lightning port adapter.
2019-12-6
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Curt1591
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Here lies the solution ....
Mindy.jpg
2019-12-6
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Deschain
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Having the same problem on my iPhone 8. Can't believe I had to sign up to a forum and ask for a fix by PM to get a fix. I don't know what's the deal with the secrecy, this fix should be out, acknowledged and available officially.
2019-12-7
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aytequattro
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Hi, mindy same problem. can you share the solution with me.
2019-12-7
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djiuser_3qi6baTphivg
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Hi, I'm having the same problem with my dji pocket after firmware update. Please help @dji mindy
2019-12-7
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xya
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Can you please PM me the firmware? I can't connect it to my iPhone X but it fine on my wife's iPhone 11 pro......
2019-12-7
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Fran3857
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Same problem here.  PLEASE PM me.  
2019-12-8
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Fran3857
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Still looking for a PM!!!!
2019-12-9
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Curt1591
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Fran3857 Posted at 12-9 04:16
Still looking for a PM!!!!

Mindy must be worn out from all the PMs.
2019-12-9
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djiuser_7DJYh9mfvmKr
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I have the same problem with my osmo pocket.. after firmware update, the lightning usb shows charging the iphone.. Can you help me fix this issue
2019-12-9
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djiuser_7DJYh9mfvmKr
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I have the same problem with my osmo pocket.. after firmware update, the lightning usb shows charging the iphone.. Can you help me fix this issue
2019-12-9
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Deschain
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Curt1591 Posted at 12-9 13:36
Mindy must be worn out from all the PMs.

And meanwhile we can't use our OP the way we're supposed to be able to because they effed up with that update and can't put out a fix...
2019-12-10
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Curt1591
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Deschain Posted at 12-10 00:27
And meanwhile we can't use our OP the way we're supposed to be able to because they effed up with that update and can't put out a fix...

There is a fix. However, it is secret.
2019-12-10
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Ern
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Yes I cannot connect to any device tried iphone 7 plus and and usb c android device not working via the supplied connectors
Works fine via the bottom USB-C port to iphone cable i have and was able to update to the latest firmware just posted - this did not fix this issue though
2019-12-10
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Deschain
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Curt1591 Posted at 12-10 00:28
There is a fix. However, it is secret.

I know, and that makes it way more frustrating. Knowing there's a fix to a problem they created but not being able to get it right away and having to wait till somebody cares to help. I guess we'll have to patiently wait till Mindy shows up...
2019-12-10
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BallparkDRUMMER
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Having the same issue. Please help.
2019-12-10
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Ern
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Ern Posted at 12-10 05:50
Yes I cannot connect to any device tried iphone 7 plus and and usb c android device not working via the supplied connectors
Works fine via the bottom USB-C port to iphone cable i have and was able to update to the latest firmware just posted - this did not fix this issue though

Just to make it clear I need the fix for this issue - iphone not working with DJI supplied connecter
2019-12-11
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Britpkb
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BobWinNV Posted at 12-3 23:57
What firmware did they put you on with the fix?

The filename for the firmware was OT110_FW_V01.10.00.21
2019-12-11
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Britpkb
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sucofni Posted at 12-4 11:08
Even if I had the firmware the thing doesn't communicate with the app so how do we update it !!!!

You put the downloaded firmware onto the micro SD card you use to record in the DJI Osmo Pocket itself. When you switch the pocket on with the firmware on the card it will automatically install. Recommend deleting it afterwards or else it will install the firmware every time you turn the pocket on.
2019-12-11
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Britpkb
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Curt1591 Posted at 12-9 13:36
Mindy must be worn out from all the PMs.

Try the website's online support. I got mine fixed via them within around 20 mins. Posted about this earlier in this form but I guess it's been buried...
2019-12-11
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