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Osmo Pocket unable to connect to IPHONE
12572 349 2019-8-15
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Deschain
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Spain
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Britpkb Posted at 12-11 22:37
Try the website's online support. I got mine fixed via them within around 20 mins. Posted about this earlier in this form but I guess it's been buried...

I did this today and got my issue resolved in minutes. I am dumb for not thinking of contacting support before...they have a live chat and reply instantly there.
2019-12-13
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Matyasm
lvl.1
Hungary
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Why not post the solution here? Or at least have a link or a dedicated page for this problem?

I have the same problem and DJI is PMing people, this is ridiculous.

This is a major problem and I don't understand how DJI can be this irresponsible with their customers.

Online customer service is offline of course.
A firmware update that renders the device almost useless and no one seems to care about it. Apple or Samsung would have been roasted if they did something like this.
This is not the morale or the professionalism of a global leading brand. I am so disappointed.
2019-12-14
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Jeck2x
lvl.1
New Zealand
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Hi, I do have the same problem. After I did the firmware update, it won’t connect to my Iphone 8plus using the adapter. Please help.
2019-12-16
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Curt1591
Captain
Thailand
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Jeck2x Posted at 12-16 01:27
Hi, I do have the same problem. After I did the firmware update, it won’t connect to my Iphone 8plus using the adapter. Please help.

Read 2 posts above your's, post 161 .
2019-12-16
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charleslinsj
lvl.1
Indonesia
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So troublesome to get the fix?
2019-12-16
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charleslinsj
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Indonesia
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DJI Mindy Posted at 12-5 03:10
Please check my PM. Thanks.

Send you PM already!

Thanks.
2019-12-16
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Curt1591
Captain
Thailand
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charleslinsj Posted at 12-16 22:48
So troublesome to get the fix?

Quite foolish, isn't it??
2019-12-17
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DJI Mindy
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charleslinsj Posted at 12-16 22:54
Send you PM already!

Thanks.

I have replied, please check, thanks.
2019-12-17
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DJI Mindy
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Jeck2x Posted at 12-16 01:27
Hi, I do have the same problem. After I did the firmware update, it won’t connect to my Iphone 8plus using the adapter. Please help.

Please check my PM, thanks.
2019-12-17
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DJI Mindy
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Matyasm Posted at 12-14 06:30
Why not post the solution here? Or at least have a link or a dedicated page for this problem?

I have the same problem and DJI is PMing people, this is ridiculous.

Hi Matyasm, sorry for the late response, it is a fixed firmware and the firmware version is the same with the last firmware which has been canceled, for any misunderstanding that may cause to other users, it is not convenient to post in public, thanks for your understanding.I have PM you workaround, please check, thank you.
2019-12-17
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DJI Mindy
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Ern Posted at 12-11 05:59
Just to make it clear I need the fix for this issue - iphone not working with DJI supplied connecter

I'm so sorry for the late response, I have replied to your PM, please check, thank you.
2019-12-17
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DJI Mindy
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BallparkDRUMMER Posted at 12-10 10:54
Having the same issue. Please help.

Please check the PM, thank you.
2019-12-17
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DJI Mindy
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djiuser_7DJYh9mfvmKr Posted at 12-9 20:56
I have the same problem with my osmo pocket.. after firmware update, the lightning usb shows charging the iphone.. Can you help me fix this issue

Hi there, sorry for the late response, please check my PM, thank you.
2019-12-17
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DJI Mindy
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Fran3857 Posted at 12-9 04:16
Still looking for a PM!!!!

I'm really sorry for the late response, please check my PM, thank you.
2019-12-17
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DJI Mindy
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xya Posted at 12-7 22:58
Can you please PM me the firmware? I can't connect it to my iPhone X but it fine on my wife's iPhone 11 pro......

Hi there, sorry for the late response, if it is the firmware related, it should not be able to connect to any iOS devices, since your Osmo Pocket can connect to your wife's iPhone, it may be a different situation. What is your firmware version?
2019-12-17
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Curt1591
Captain
Thailand
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xya Posted at 12-7 22:58
Can you please PM me the firmware? I can't connect it to my iPhone X but it fine on my wife's iPhone 11 pro......

If the problem still exists, you might try deleting the Mimo app and re-installing it.

Also, have you restarted your phone lately? With many Apple products, this can work wonders.
2019-12-17
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ketcha
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Australia
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DJI Mindy Posted at 12-17 02:52
I'm really sorry for the late response, please check my PM, thank you.

I have same problem as everyone here, can you send me fix please.
2019-12-19
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DJI Mindy
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ketcha Posted at 12-19 01:45
I have same problem as everyone here, can you send me fix please.

I have replied to your PM, please check it, thank you.
2019-12-19
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fans0e1c6b37
lvl.1
United States
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I also have the same issue, downloaded v1.10.0020 and now cannot connect. I have sent previous pm, but no response, please help!
2019-12-19
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xya
lvl.1
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Puerto Rico
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DJI Mindy Posted at 12-19 03:14
I have replied to your PM, please check it, thank you.

Can you reply to my PM? Restart, reinstall mimo app didn't help. I also reset the Osmo Pocket....
2019-12-19
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DJI Mindy
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fans0e1c6b37 Posted at 12-19 18:37
I also have the same issue, downloaded v1.10.0020 and now cannot connect. I have sent previous pm, but no response, please help!

I have replied to your PM, please check it, thank you.
2019-12-19
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DJI Mindy
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xya Posted at 12-19 19:35
Can you reply to my PM? Restart, reinstall mimo app didn't help. I also reset the Osmo Pocket....

Hi there, sorry for the late response, please check my PM, thank you.
2019-12-19
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djiuser_pwcb2Qg9GElU
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Sweden
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Hi, I'm having the same problem. My DJI Osmo Pocket would not connect to my phone after the update. Please send me PM. Thank you

2019-12-20
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Michilo
lvl.1
United States
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I have been reading the problem with the update of the OP Firmware. I have the same problem. Please, send me the link to the solution. Thanks
2019-12-20
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Ern
lvl.4

United Kingdom
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DJI Mindy Posted at 12-17 02:50
I'm so sorry for the late response, I have replied to your PM, please check, thank you.

This fix did not work for me
They have now set up a return
Will use without the connecter over xmas period and return in the new yr
2019-12-21
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Arale
lvl.1

Sweden
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DJI Mindy Posted at 12-19 23:45
Hi there, sorry for the late response, please check my PM, thank you.


Hi, I'm having the same problem. My DJI Osmo Pocket would not connect to my phone after the update. Please send me PM. Thank you
2019-12-21
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Arale
lvl.1

Sweden
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DJI Mindy Posted at 12-19 23:45
Hi there, sorry for the late response, please check my PM, thank you.


Hi, I'm having the same problem. My DJI Osmo Pocket would not connect to my phone after the update. Please send me PM. Thank you
2019-12-21
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Arale
lvl.1

Sweden
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DJI Mindy Posted at 12-19 23:45
Hi there, sorry for the late response, please check my PM, thank you.

Hi, I'm having the same problem. My DJI Osmo Pocket would not connect to my phone after the update. Please send me PM. Thank you
2019-12-21
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fans64a7ae2c
lvl.1
United States
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Hi. I'm having the same problem.Please help. Thank you.
2019-12-21
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DJI Mindy
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Flight distance : 7 ft
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djiuser_pwcb2Qg9GElU Posted at 12-20 13:25
Hi, I'm having the same problem. My DJI Osmo Pocket would not connect to my phone after the update. Please send me PM. Thank you

I have replied to your PM, please check, thanks.
2019-12-21
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DJI Mindy
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Michilo Posted at 12-20 21:25
I have been reading the problem with the update of the OP Firmware. I have the same problem. Please, send me the link to the solution. Thanks

I have sent you PM, please check, thanks.
2019-12-21
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DJI Mindy
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fans64a7ae2c Posted at 12-21 13:17
Hi. I'm having the same problem.Please help. Thank you.

PM has been sent, please check.
2019-12-21
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DJI Mindy
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Ern Posted at 12-21 02:52
This fix did not work for me
They have now set up a return
Will use without the connecter over xmas period and return in the new yr

Did you try to update to the latest firmware via an Android phone? If the device has been sent back, please keep us updated with the case number if you need any further assistance.
2019-12-21
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fans64a7ae2c
lvl.1
United States
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My dji osmo pocket isn't also connecting to my iphone. How can I fix this problem? Please help!!
2019-12-21
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DJI Mindy
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Flight distance : 7 ft
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fans64a7ae2c Posted at 12-21 22:41
My dji osmo pocket isn't also connecting to my iphone. How can I fix this problem? Please help!!

Hi there, I have sent you PM, please check it.
2019-12-23
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fans64a7ae2c
lvl.1
United States
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How do you check PM on this i dont see any Pm ??
2019-12-23
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fanse57a2915
lvl.1
Germany
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I have an Android device and I am having the connection Problem as well. My Osmo mobile connects to the Android phone and is recognised by DJI Mimo BUT the Mimo app doesn't connect to it.
Is there a solution for it, too?
Thanks in advance
2019-12-23
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LasseVK
lvl.1
Norway
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I have the same problem, can you send me the PM?
2019-12-23
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djiuser_BgNlpIQi6n0j
New

United Kingdom
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Hi I have just purchased a Osmo pocket for my son for Xmas, and unfortunately it will not connect via the lightning adapter on my iPhone X or my wife’s iPhone X, can you please send me the fix ASAP please!
2019-12-24
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djiuser_BgNlpIQi6n0j
New

United Kingdom
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@dji Mindy can you help???
2019-12-24
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