why are my pic stuck at 960/720 it locks horribel? who do i open them to better reselusion?

Hi, thank you for reaching out and we're sorry for the inconvenience. Can you please try to reset the camera settings on your DJI Go 4 app to see if the problem will still persist. You may refer to the images below. Also, please make sure that you are using updated firmware to avoid any issues and problems. Please keep us posted on the latest updates for us to help you further. Cheers!