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Smart controller out of order
276 5 8-21 21:20
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Olivier Vietti-Teppa
First Officer
Flight distance : 9944462 ft
Switzerland
Offline

After a week our smart controler is out of service, we think it's the battery, after our xt2, our x5s, and 10 batteries tb55 and a matrice 210 rtk down, what's the next problem we're going to suffer ?
8-21 21:20
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DAFlys
Captain
Flight distance : 598127 ft
United Kingdom
Online

At least it should be under warranty still.
8-22 00:40
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droneflyer101
Second Officer
United Kingdom
Offline

Should all be under warranty, get it back to the retailer ASAP!
8-22 00:58
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DJI Gamora
Super Moderator

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Hi, thank you for bringing this query for us. We're deeply sorry for the trouble that this has caused you. I will highly recommend you to send your DJI Smart Controller to us for diagnostics and we do have our designated department who will conduct an evaluation to your unit and the corresponding resolution will be provided. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. You may refer to the link below for you to contact them. Please don't hesitate to reach us if you have other inquiries or concern. Thank you for your kind and understanding. Cheers!

https://www.dji.com/support
8-22 12:06
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Olivier Vietti-Teppa
First Officer
Flight distance : 9944462 ft
Switzerland
Offline

DJI Gamora Posted at 8-22 12:06
Hi, thank you for bringing this query for us. We're deeply sorry for the trouble that this has caused you. I will highly recommend you to send your DJI Smart Controller to us for diagnostics and we do have our designated department who will conduct an evaluation to your unit and the corresponding resolution will be provided. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. You may refer to the link below for you to contact them. Please don't hesitate to reach us if you have other inquiries or concern. Thank you for your kind and understanding. Cheers!

https://www.dji.com/support

thank you, it's all under warranty fortunately, but I find disturbing the amount of problem on our equipment dji ...
8-22 22:31
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DJI Gamora
Super Moderator

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Olivier Vietti-Teppa Posted at 8-22 22:31
thank you, it's all under warranty fortunately, but I find disturbing the amount of problem on our equipment dji ...

You're welcome and we do apologize for the inconvenience. Hope our designated department will provide you the best resolution for you after the damaged assessment. Thank you for your kind and understanding.
8-23 11:28
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