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1286 8 2019-8-28
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NickEST1987
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Flight distance : 587362 ft
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  1#
I just got my spark back today from repair (YAY), but now my account shows I have two sparks.  Is it possible to remove the old serial number from my DJI account so I don't get confused later down the road?
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2019-8-28
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DJI Susan
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  2#
Hi NickEST1987, may I know where did you read the two sparks? Could you provide us with the screenshot for better assistance? Thanks in advance!
2019-8-28
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NickEST1987
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Flight distance : 587362 ft
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  3#
DJI Susan Posted at 8-28 18:19
Hi NickEST1987, may I know where did you read the two sparks? Could you provide us with the screenshot for better assistance? Thanks in advance!

If I go to repair.dji.com and click on submit repair request.  It brings up two serial numbers.  One is from my old spark that was sent in for repair and the other one is for the spark that I received back from repair
2019-8-28
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DJI Susan
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  4#
NickEST1987 Posted at 8-28 18:39
If I go to repair.dji.com and click on submit repair request.  It brings up two serial numbers.  One is from my old spark that was sent in for repair and the other one is for the spark that I received back from repair

Received with thanks! We'll check with the team and keep you updated.
2019-8-29
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NickEST1987
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  5#
DJI Susan Posted at 8-29 00:53
Received with thanks! We'll check with the team and keep you updated.

Thank you.  Its just so I don't get confused if I need to send my drone in again for repair
2019-8-29
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DJI Susan
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  6#
NickEST1987 Posted at 8-29 01:21
Thank you.  Its just so I don't get confused if I need to send my drone in again for repair

Just got an update from the team that the SN cannot be removed as both aircraft were activated under your DJI account before. It is recommended to double check the SN if the unit needs to be serviced again. Hope for your understanding.
2019-8-29
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NickEST1987
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Flight distance : 587362 ft
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  7#
DJI Susan Posted at 8-29 19:21
Just got an update from the team that the SN cannot be removed as both aircraft were activated under your DJI account before. It is recommended to double check the SN if the unit needs to be serviced again. Hope for your understanding.

Its not a big deal, I just thought I would ask.  Thanks for your help
2019-8-29
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DJI Susan
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  8#
NickEST1987 Posted at 8-29 19:27
Its not a big deal, I just thought I would ask.  Thanks for your help

My pleasure. If there is anything else we can help, feel free to contact us.
2019-8-29
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Tentoes
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  9#
You want it to forget all your experience with the first spark?
2019-8-30
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