CTFilmstuff
lvl.1
Offline
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I purchased my Osmo pocket about a month ago, and the control wheel shortly after. This weekend, I used both in production for the first time. The wheel did not work at all, unfortunately. It even worked the night before my shoot, but it failed the following morning and doesn't seem to want to come back to life. When I turn on the Osmo Pocket with it connected, or if I connect it while it's already powered on, the Control Wheel is detected...but it doesn't do anything. No pan, no tilt, and neither of the buttons work.
Osmo Pocket firmware version: 01.08.00.20
I have tried resetting to factory defaults, cleaning the connectors, etc...nothing seems to work. Do I have a defective unit, or is there some way for me to address this without RMA?
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