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DJI Go APP is not working with Android 10
22499 165 2019-9-4
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Czupur82
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Netherlands
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Czupur82 Posted at 12-24 05:20
Ok. I checked a minute ago. DJI FLY is working finally with NOTE10+ and Android 10

The day after It's not working again....no comment!
2019-12-25
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Czupur82
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Netherlands
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Still not fixed...
2019-12-25
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djiuser_u9qATbav3HKl
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Germany
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Same here on my s10+. Dji fly stoped working after updating to Android 10q... Realy Bad dji.
2019-12-25
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djiuser_u9qATbav3HKl
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Germany
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...
2019-12-25
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djiuser_Wk9Z6A57EPya
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Germany
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Czupur82 Posted at 12-24 05:20
Ok. I checked a minute ago. DJI FLY is working finally with NOTE10+ and Android 10

No it does not work on the Samsung note 10+
2019-12-26
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djiuser_DN3YqoZQ5aON
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France
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i found a temporary fix
if i restart my note 10 before opening dji fly the app is working.. broken again if you close the app you have to restart again..
may help some users
2019-12-26
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Andrew Cholvad
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Slovakia
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Samsung Galaxy S10+ on Android10 do not work. The dron from christmass is useless...
2019-12-26
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Andrew Cholvad
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Slovakia
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djiuser_DN3YqoZQ5aON Posted at 12-26 05:34
i found a temporary fix
if i restart my note 10 before opening dji fly the app is working.. broken again if you close the app you have to restart again..
may help some users

It do not work for me. After restart the app still do no work.
2019-12-26
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Czupur82
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Netherlands
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Ok. Finally I can use Dji fly without problems...  Note 10 plus with Android 10
2019-12-26
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Czupur82
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Netherlands
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Ok. Finally I can use Dji fly without problems...  Note 10 plus with Android 10

2019-12-26
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Michael Gutierrez0
New

Costa Rica
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Same issue on my one+ 6 after updating to Android 10

Reinstalling the app does not work
2019-12-27
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djiuser_u9qATbav3HKl
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Germany
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Andrew Cholvad Posted at 12-26 11:43
It do not work for me. After restart the app still do no work.

Same here. No Chance. Still Not working for me
2019-12-27
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usereeac852678
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United Kingdom
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When is the fix coming for DJI Fly app ?? Stuck here just admiring my mavic mini. DJI  you should of been prepared for this.. we should all get compo for this.
2019-12-28
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cegio
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Czupur82 Posted at 12-26 13:09
Ok. Finally I can use Dji fly without problems...  Note 10 plus with Android 10

how? more info please!
2019-12-28
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djiuser_ZNYC0QQTGURr
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Sweden
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Is there any update to when the update will be available and a fix?
Was able to borrow a phone to try it out but really wanna fly..
2019-12-28
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djiuser_3WR7W0COJMRq
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Australia
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Can confirm that dji fly app stopped working right after update to Android 10. Shame as I am on holidays in NZ and have missed taking drone footage at 2 days attraction. DJI please get this sorted asap.
2019-12-28
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Kjeen
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Sweden
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Today I tried starting the app, without doing anything it worked.
in happiness I closed it put on cloths and went outside.. Well happiness killed, the app didn't work again..
From the forums I can see posts going back a month, how can this still be an issue, do I really need to get an iPhone to be able to fly??? .-.
2019-12-28
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Mavic Craig
lvl.3
Flight distance : 120745 ft
France
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I too have this issue. This morning updated my Samsung Galaxy S10 plus to Android 10 and now the app freezes before it opens. This needs to be sorted NOW.
2019-12-29
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jimmmzy
lvl.2
Flight distance : 8510 ft

United Kingdom
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There is a fix to this problem. Delete the app, search in your phone for DJI, delete all DJI files from the My Files section, restart the phone and then reinstall the app. Should then work fine
2019-12-29
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cegio
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jimmmzy Posted at 12-29 02:41
There is a fix to this problem. Delete the app, search in your phone for DJI, delete all DJI files from the My Files section, restart the phone and then reinstall the app. Should then work fine

I tested that yesterday and no, it doesn´t work, today fails again
2019-12-29
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jimmmzy
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Flight distance : 8510 ft

United Kingdom
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cegio Posted at 12-29 03:32
I tested that yesterday and no, it doesn´t work, today fails again

Works on my S10+ and quite a few other people have said it works on theirs also
2019-12-29
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cegio
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jimmmzy Posted at 12-29 04:05
Works on my S10+ and quite a few other people have said it works on theirs also

Yes i Know, yesterday works without problems but today fails again.
2019-12-29
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jimmmzy
lvl.2
Flight distance : 8510 ft

United Kingdom
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Ah OK, mines still working fine, been ok for 3 days now
2019-12-29
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djiuser_DhHsntwK1UE6
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Indonesia
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jimmmzy Posted at 12-29 02:41
There is a fix to this problem. Delete the app, search in your phone for DJI, delete all DJI files from the My Files section, restart the phone and then reinstall the app. Should then work fine

thanks.. its work on my updated Android 10 Samsung S10+.
DJI Fly Apps back to normal.
2019-12-29
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jimmmzy
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djiuser_DhHsntwK1UE6 Posted at 12-29 07:12
thanks.. its work on my updated Android 10 Samsung S10+.
DJI Fly Apps back to normal.

Sweet
2019-12-29
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Czupur82
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Netherlands
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My Note10+ *MM is working on Android 10 FINALLY. The problem is, that after update everyone must wait few day...all my friends had the same issue. You must be patiente because lazy DJI is still getting away.......
2019-12-29
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djiuser_guthHj4buBaw
lvl.1
Flight distance : 113780 ft
United Kingdom
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Yeah same here. Have the exynos version of the Samsung Galaxy S10 plus and the new android 10 update.
The DJI Fly app closes immediately
The old DJI Go app still works though. Does anyone know if DJI is working on this. Need the drone for next week and can't fly the damn thing.
2019-12-29
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djiuser_p3S9Y1GSu3gt
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Flight distance : 94528 ft
Czechia
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Now I did a test and it works:
FHD + resolution
Battery Optimized
Adaptive power saving off
Delete DJI Fly
Install DJI4
Install DJI Fly
Restart the phone
Launch DJI Fly.

For me, Samsung Galaxy works with 10+ android 10
2019-12-30
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djiuser_guthHj4buBaw
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Flight distance : 113780 ft
United Kingdom
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djiuser_p3S9Y1GSu3gt Posted at 12-30 02:35
Now I did a test and it works:
FHD + resolution
Battery Optimized

Do you have the exynos or snapdragon version?
2019-12-30
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jimmmzy
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Flight distance : 8510 ft

United Kingdom
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djiuser_guthHj4buBaw Posted at 12-29 17:24
Yeah same here. Have the exynos version of the Samsung Galaxy S10 plus and the new android 10 update.
The DJI Fly app closes immediately
The old DJI Go app still works though. Does anyone know if DJI is working on this. Need the drone for next week and can't fly the damn thing.

See post #99 for the fix
2019-12-30
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djiuser_p3S9Y1GSu3gt
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Czechia
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djiuser_guthHj4buBaw Posted at 12-30 02:46
Do you have the exynos or snapdragon version?

Exynos version of Samsung Galaxy s 10+
2019-12-30
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djiuser_u9qATbav3HKl
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Germany
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I tried the workaround and deleted the files from DJI folder ( Moved to a tmp folder) and the App did Start again after reinstall.
2019-12-30
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djiuser_guthHj4buBaw
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Flight distance : 113780 ft
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djiuser_p3S9Y1GSu3gt Posted at 12-30 03:59
Exynos version of Samsung Galaxy s 10+

And finally got it to work!!!
So....
Uninstalled the DJI Fly App. Also uninstalled the DJI Go App
Removed the DJI folder
Restarted the phone
Installed DJI Fly
Started app and for permission on location selected only when app has started vs always which I picked before
And so far so good
2019-12-30
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djiuser_guthHj4buBaw
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Flight distance : 113780 ft
United Kingdom
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Spoke too soon. Restarted the phone and now the DJI Fly App just hangs on the white screen
Screenshot_20191230-165307.jpg
2019-12-30
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Kjeen
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Sweden
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jimmmzy Posted at 12-29 02:41
There is a fix to this problem. Delete the app, search in your phone for DJI, delete all DJI files from the My Files section, restart the phone and then reinstall the app. Should then work fine

Sorry to say this does not work on my S10+
2019-12-30
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Kjeen
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Sweden
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djiuser_p3S9Y1GSu3gt Posted at 12-30 02:35
Now I did a test and it works:
FHD + resolution
Battery Optimized

This worked for me initially.
But just too.. Try it I restarted the phone to see if it's a fix or just randomly worked as it has done before.
And it did not work after restart..
2019-12-30
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renbrant
lvl.2

Brazil
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The issue has not yet been resolved.
I wish you all a happy new year (without flying your drone)!

2019-12-30
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jimmmzy
lvl.2
Flight distance : 8510 ft

United Kingdom
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renbrant Posted at 12-30 11:42
The issue has not yet been resolved.
I wish you all a happy new year (without flying your drone)!
[view_image]

Happily flying mine with my S10+
2019-12-30
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djiuser_dqfzpMbnAjqv
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Australia
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Hi SoRrY fOr tHe IncONvIENcE BuT We AlReADY HaVE yoUr 600 DOLlars So We DoNt CaRe aNymore. tHaNks FoR ThE moNey ENjoY YouR 600 DollAR papER weiGHT
2019-12-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi all, if you use phones with an Exynos processor developed by Samsung, the DJI Fly app may not be run normally. We apologize for any inconvenience caused. This issue is caused by the incompatibility between the DJI Fly app and the Android 10 operating system run by the Samsung phone (Exynos). We have already worked on this issue with Samsung, and have figured out the cause of this issue. We will fix this issue in the future version of the DJI Fly app.
2019-12-30
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