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Osmo Mobile 3: Error 1107 at activation
2708 12 2019-9-12
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Dejan Milo
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Flight distance : 38999 ft
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Hello,

today I got my brand new Osmo Mobile 3 Combo and unboxed it full with happy tension.
But then came a frustrating experiance:

After connection the Osmo via Bluetooth with my Android smartphone and starting the DJI Go app, I was prompted for activating my new device. I confirmed and then I got an error:
Activation failed, Server Error 1107

I tried several times, but for now I don't know waht to do.

Any idea? Can anybody help me?

Screenshot_20190912_183643_dji.pilot.jpg


Screenshot_20190912_183643_dji.pilot.jpg
2019-9-12
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DJI Tony
Super Moderator

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Hi, we're sorry for the inconvenience. This error message would prompt due to the incompatibility matter between the application and the Osmo Mobile 3. We highly recommend using the DJI Mimo application to activate your unit as the DJI GO app doesn't support the Osmo Mobile 3. Thank you for your support.
2019-9-12
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Dela Moze
lvl.1

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Thanks for the help there Tony. If you put “DJI Osmo 3” in  search in the apple App Store you get taken to Go, mimo doesn’t even show on the list.
2019-9-13
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Dejan Milo
lvl.1
Flight distance : 38999 ft
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DJI Tony Posted at 9-12 10:00
Hi, we're sorry for the inconvenience. This error message would prompt due to the incompatibility matter between the application and the Osmo Mobile 3. We highly recommend using the DJI Mimo application to activate your unit as the DJI GO app doesn't support the Osmo Mobile 3. Thank you for your support.

Thank you! Now it works with the Mimo App.
2019-9-13
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DJI Tony
Super Moderator

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Dejan Milo Posted at 9-13 06:53
Thank you! Now it works with the Mimo App.

You're most welcome. We're happy to help you with your concern, please let us know if you have further concerns. Thank you for your support.
2019-9-16
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djiuser_Dgk6y94OBR8G
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DJI Tony, I get the same error. Additionally the iPhone app does not list Osmo3, so I select Osmo2 and get the error. What’s the deal? Why isn’t Osmo3 listed? When will this be fixed?
2019-9-21
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djiuser_Dgk6y94OBR8G
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DJI Tony Posted at 9-16 15:18
You're most welcome. We're happy to help you with your concern, please let us know if you have further concerns. Thank you for your support.
Please see my query above
2019-9-21
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fansfe82067d
First Officer
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Are you using the DJI Mimo app?  If not, you should be.
2019-9-21
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DJI Tony
Super Moderator

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djiuser_Dgk6y94OBR8G Posted at 9-21 17:05
DJI Tony, I get the same error. Additionally the iPhone app does not list Osmo3, so I select Osmo2 and get the error. What’s the deal? Why isn’t Osmo3 listed? When will this be fixed?

Hi. we're sorry for the inconvenience. Please ensure that you're using the DJI Mimo app to activate the Osmo Mobile 3 not the DJI GO4 application. Please let us know the latest progress. Thank you for your support!
2019-9-22
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djiuser_zGCk84EQSxZt
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Hello - I have a similar issue with the DJI Mimo app.

I log in using my email address, my password and enter the 4 digit CAPTCHA code and I always get a "LOGIN FAILED" message back - I have tried over 30 x times but still no joy :-(
2019-9-23
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djiuser_f183EyKu8hqN
New
Peru
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Hola. No puedo hacer nada, la aplicación se cierra sola no puedo trabajar... por favor una solución urgente ...
2019-11-3
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gijreb
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United States
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djiuser_zGCk84EQSxZt Posted at 2019-9-23 09:36
Hello - I have a similar issue with the DJI Mimo app.

I log in using my email address, my password and enter the 4 digit CAPTCHA code and I always get a "LOGIN FAILED" message back - I have tried over 30 x times but still no joy :-(

I uninstalled the DJI Mimo app and reinstalled it. Registration worked after that.
There is absolutely NO excuse for such a poor and complex registration process.
3-14 07:22
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djiuser_Rd0kni64rf9W
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United States
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djiuser_zGCk84EQSxZt Posted at 2019-9-23 09:36
Hello - I have a similar issue with the DJI Mimo app.

I log in using my email address, my password and enter the 4 digit CAPTCHA code and I always get a "LOGIN FAILED" message back - I have tried over 30 x times but still no joy :-(

Has anyone solved this. I'm using the DJI mimo app and can't get logged in. I have verified my account and can log in online but keep getting a failed login notice in the app. So far this thing sucks and it's an expensive paperweight. For reference I also bough the Smooth Move 4 at the same time and was up and running and shooting video on that one in less than a minute.  Your registration process is terrible! I'm about to return this thing!
7-2 10:59
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