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Just got the MA back from service
1339 10 9-12 15:40
Uploading and Loding Picture ...(0/1)
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pmshop
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As seen with my first, second, third and fourth warranty exchange since purchasing new in March 2019...STUCK PIXELS with video settings 1080p60
The circled spots follow the video everywhere.
Getting really tired of it.



2019-09-12.jpg
9-12 15:40
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DJI Thor
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I regret the inconvenience you’ve been experiencing, I understand your disappointment. I will do my best to help. For the stuck pixel, may I confirm if it only exists when shooting in 1080P 60fps? Look forward to hearing back from you.
9-12 19:17
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pmshop
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DJI Thor Posted at 9-12 19:17
I regret the inconvenience you’ve been experiencing, I understand your disappointment. I will do my best to help. For the stuck pixel, may I confirm if it only exists when shooting in 1080P 60fps? Look forward to hearing back from you.

In this particular case, yes.
Other returns were other resolutions.
9-13 04:02
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DJI Thor
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pmshop Posted at 9-13 04:02
In this particular case, yes.
Other returns were other resolutions.

In this case, would you mind my confirming with the engineers first? If it is convenient, please kindly upload the original video in this post, and one video in other resolution for further confirmation.
9-13 18:13
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pmshop
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DJI Thor Posted at 9-13 18:13
In this case, would you mind my confirming with the engineers first? If it is convenient, please kindly upload the original video in this post, and one video in other resolution for further confirmation.

https://1drv.ms/u/s!AprfPj_G_uQcm4Ejr2yCNwLZD2bJQg?e=qz0a7y
9-13 19:30
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DJI Thor
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pmshop Posted at 9-13 19:30
https://1drv.ms/u/s!AprfPj_G_uQcm4Ejr2yCNwLZD2bJQg?e=qz0a7y

Thank you very much for your prompt response. I am regretful that I am not able to access OneDrive, could you please upload to Dropbox or Google Drive? Sorry for the inconvenience.
9-14 02:23
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pmshop
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DJI Thor Posted at 9-14 02:23
Thank you very much for your prompt response. I am regretful that I am not able to access OneDrive, could you please upload to Dropbox or Google Drive? Sorry for the inconvenience.

https://drive.google.com/open?id ... AsxfnBL7fBabfY84GWi
9-14 03:11
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DJI Thor
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pmshop Posted at 9-14 03:11
https://drive.google.com/open?id=1cEbH73fDdiKwoAsxfnBL7fBabfY84GWi

Thank you so much, I had sent to the engineers and will get back to you once I hear from them.
9-15 18:10
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DJI Thor
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pmshop Posted at 9-14 03:11
https://drive.google.com/open?id=1cEbH73fDdiKwoAsxfnBL7fBabfY84GWi

Thank you for waiting, in this case, we may still suggest that you send in the drone for diagnosis. I had escalated your case to the managerial department, they will keep following your case.
9-16 00:27
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pmshop
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DJI Thor Posted at 9-16 00:27
Thank you for waiting, in this case, we may still suggest that you send in the drone for diagnosis. I had escalated your case to the managerial department, they will keep following your case.

You have a case number you can email me?
9-16 03:48
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DJI Thor
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pmshop Posted at 9-16 03:48
You have a case number you can email me?

I will ask the proper team to send you and keep you updated via email.
9-16 22:46
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