Kaine5
lvl.1
Offline
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To keep a long story short,
Before my DJI Care Refresh Express expired, I decided to send in my drone to get several minor issues fixed.
I waited for two weeks and I received a refurbished unit. I showed up on-site to a video shoot and I discovered that the camera of the drone would sway left and right, smoothly, but uncontrollably and abnormally.
I decided to contact DJI and request for immediate, and expedited repairs and they assured me that they would send it via 2-day Air to get it back to me before the 18th of September.
Today, I received an email that said: "According to the analysis, no user-described abnormality was found after checking all of the available flight controller data and flight record."
Of course, they didn't find anything, I said it was a Camera/Gimbal related issue from the factory.
They then proceeded to charge me for repairs that I do not think will fix the issue.
I have proof the drone doesn't function properly, but when asked, they encouraged me not to send the video with the drone.
What should I do? I am tired of being treated like I am a liar. This is the worst customer experience that I have ever had.
https://youtu.be/5A0dsfCyj2c
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