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New battery isn't work!
165 8 9-17 06:31
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jotaerre.one
lvl.1
Flight distance : 7287 ft

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Hi!

I bought this battery at Amazon (DJI Shop) in Sep 5th, but it isn’t work.  Help me!!!


Watch the video https://youtu.be/pt6cArJO94M


Amazon link
https://www.amazon.com/gp/product/B01M0NUM64/ref=ox_sc_act_title_2?smid=A762DAYKU2MSF&psc=1


9-17 06:31
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ALABAMA
Captain
Flight distance : 9220325 ft
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Send it back.
9-17 06:55
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DJI Gamora
Super Moderator

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Hi, thank you for reaching out and we're sorry for the inconvenience caused. I will highly recommend you to contact our support team to start up a ticket at https://www.dji.com/support. We will conduct an evaluation of your battery to find out what is the reason for the problem. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding. Cheers!
9-17 08:09
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Micato
First Officer
Flight distance : 1800738 ft
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Did you try to leave it on the charger for 60 minutes (any lights flashing)?  Maybe my stupid suggestion but give it a try. Does your charger works with your other batteries? (Fills them full)?
9-17 11:30
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jotaerre.one
lvl.1
Flight distance : 7287 ft

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Micato Posted at 9-17 11:30
Did you try to leave it on the charger for 60 minutes (any lights flashing)?  Maybe my stupid suggestion but give it a try. Does your charger works with your other batteries? (Fills them full)?

I did and isn't working.
My other batteries are working and charging normally.

Thanks
9-17 16:07
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El Diabolico
Second Officer

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Neither does your Google Translator...
9-17 22:29
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A J
Captain
Flight distance : 11458084 ft
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Ship it back
9-17 22:32
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DAFlys
Captain
Flight distance : 410256 ft
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No brainer,  return it to the shop.
9-18 00:54
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Lamplighter55
Captain
Flight distance : 538596 ft
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Send it back via the Amazon returns policy.
9-18 03:55
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