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Smart Controller Will Not Connect to my Wifi
235 7 9-19 08:28
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DroneNewsGuy
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Have reset wifi settings.
Wifi password is 100% correct.
When i select 'connect' the Smart Controller does nothing.
There is no popup or message that says that it tried and failed or anything.
Not acceptable.
PLease advise DJI.
9-19 08:28
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DJI Tony
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Hi, we're sorry for the inconvenience. I would like to clarify if you successfully activated the Smart controller? If so, you may try to perform a factory reset to the Smart controller to see if there will be changes. You may follow the screenshots below for resetting the wi-fi. Thank you for your support.





9-19 10:12
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DroneNewsGuy
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DJI Tony Posted at 9-19 10:12
Hi, we're sorry for the inconvenience. I would like to clarify if you successfully activated the Smart controller? If so, you may try to perform a factory reset to the Smart controller to see if there will be changes. You may follow the screenshots below for resetting the wi-fi. Thank you for your support.

[view_image]

This did not work.
There is no reason for the controller to not connect to my wifi.
Network is visible.
Correct password entered.
When I google this problem there are a lot of other users experiencing the same issue I am.
Please resolve.So far I can only get smart controller to connect to internet using the hotspot on my iphone.

9-30 17:45
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Keule
Captain
Flight distance : 3318399 ft
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DroneNewsGuy Posted at 9-30 17:45
This did not work.
There is no reason for the controller to not connect to my wifi.
Network is visible.

On your WiFi router set the authentication method to Personal WPA and the encryption method to TKIP or TKIP+AES and try again.
9-30 22:38
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DJI Tony
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DroneNewsGuy Posted at 9-30 17:45
This did not work.
There is no reason for the controller to not connect to my wifi.
Network is visible.

Hi, we're sorry for the late response. May I know if it would allow you to have an access to the internet when the Smart controller is connected to the hot spot of the phone? Would it be possible if you could try to change the password of your wi-fi to see if that would help? Please keep us posted on the latest progress. Thank you!
10-3 14:08
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DroneNewsGuy
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DJI Tony Posted at 10-3 14:08
Hi, we're sorry for the late response. May I know if it would allow you to have an access to the internet when the Smart controller is connected to the hot spot of the phone? Would it be possible if you could try to change the password of your wi-fi to see if that would help? Please keep us posted on the latest progress. Thank you!

If I remove security on my wifi and make it an 'open' network the smart controller connects fine.
As soon as I change to WPA Personal with a password it will not connect.
10-7 12:41
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DJI Tony
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DroneNewsGuy Posted at 10-7 12:41
If I remove security on my wifi and make it an 'open' network the smart controller connects fine.
As soon as I change to WPA Personal with a password it will not connect.

Hi. we're sorry for the late response. Would it be possible if you could try to use a different internet connection to see if you would get the same behavior? Please let us know for further check. Thank you for your support.
10-19 11:54
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Dronie2
Second Officer
Flight distance : 849941 ft
Spain
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DroneNewsGuy Posted at 9-30 17:45
This did not work.
There is no reason for the controller to not connect to my wifi.
Network is visible.

Try this...

Settings, More...., Go Share, Set Go Share Hotspot, scroll down to select AP Band choose 2.4GHz band or 5GHz band.
10-19 12:30
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