I just bought my drone dji spark and I can't fly it. The propellers do not move. In the application I get error code 40001 error in the lower sensors. Anyone know what can it be?

Hello and good day Topo-dji. I am sorry to know that you are having issues with your DJI Spark and it is showing and Error Code 40001. Since this issue is happening on the said drone. We would recommend you contact our support team to start up a ticket for the said drone https://www.dji.com/support?site=brandsite&from=nav for further assessment of the said drone and for further help. We have the professional team who would do their best to find out the reason of the said issue and then the corresponding resolution would be provided. Thank for your support.