DJI Natalia Posted at 12-18 22:41
Hi there, sorry for the inconvenience. The shipping label has been sent to your email, you may check your email box and the junk folder to see if you have received it or not. If not, we'll help to send it again to your email. Thanks.

Hi Natalia, thank you for your reply. I checked my inbox including my spam folder, but I did not receive any email. Can you please send another email?

djiuser_HRM4qw8EFc5c Posted at 12-19 00:42
Hi Natalia, thank you for your reply. I checked my inbox including my spam folder, but I did not receive any email. Can you please send another email?

Got it. I have forwarded the request to our corresponding team. Please check your email later.

Hi there, I have initiated a DJI care refresh express service and also made the payment. However I am unable to find the case on my personal case page? Additionally I have also not received the shipping label for the same. Case # - CAS-8743668-P5H6C7

fans04312989 Posted at 4-7 19:46
Hi there, I have initiated a DJI care refresh express service and also made the payment. However I am unable to find the case on my personal case page? Additionally I have also not received the shipping label for the same. Case # - CAS-8743668-P5H6C7

Hi there, we are sorry for the inconvenience. I checked your case and the shipping label had been sent to you via email yesterday.
Please check the email and spam box again. At the same time, I will also ask the corresponding team to help to resend the email to you in 2 business days. Please let me know if you do not receive anything after.
You may check your case center at https://repair.dji.com/mycase/index to see if you can find the case there.

I also have the same issue I have called 3 times and still no label. Checked my spam/junk folder and inbox
CAS-9109430-V0K5K4 can I just get the ups tracking number?

djiuser_XpuZTgUOQT31 Posted at 5-18 14:46
I also have the same issue I have called 3 times and still no label. Checked my spam/junk folder and inbox
CAS-9109430-V0K5K4 can I just get the ups tracking number?

Hello, there. Sorry for your inconvenience. We have forwarded it to our designated teams. Please pay attention to your inbox. Thanks.

If you have been looking for your shipping label, not not search in your inbox for "DJI". The label comes directly from UPS and there are no searchable references in the text of the email. In fact, the only indication this was the DJI label was the fact it was created right after I entered the case. As you follow the link in the email to print the label then you will see the DJI reference in the label. If you are searching for this with gmail try in the search bar to include your spam folders, etc.:
"Shipping Label" IN:ALL

can you check mine also please. thanks in advance CAS-925-4400-C0Z3H8

Cyberpunx Posted at 5-30 12:17
can you check mine also please. thanks in advance CAS-925-4400-C0Z3H8

Hi there, upon checking the case, the shipping label should have been sent to you, please check your spam folder as well. In addition, I will PM you the tracking number which you may use to search in your mailbox. Please check my PM later, thanks.

Hi, could you also check on mine?

CAS-9640989-B4F4S7

Thank you!

djiuser_zvoZbDyLUtdA Posted at 7-5 07:36
Hi, could you also check on mine?

CAS-9640989-B4F4S7

Hi there, upon checking the case, the shipping label should have been sent to you, please check your spam folder as well. Thank you.

DJI Natalia Posted at 2020-9-15 03:59
Hi there, sorry for the late response. As per check your case, the shipping label has been sent to you via email, kindly please check it. If there is any further assistance needed, please feel free to let me know.

Submitted my case almost 12 days ago and I still haven’t received my label. Thank you

djiuser_MStnABvm6QXR Posted at 7-23 11:06
Submitted my case almost 12 days ago and I still haven’t received my label. Thank you

Hi, there. Sorry for the inconvenience caused. We will check this problem with the team and we have also sent you the label today, could you please have a check? And if you meet any problems, please let us know. We will do our best to help.

is it possible to provide an example of what the UK shipping label looks like please.

DaveP1234 Posted at 10-5 17:51
is it possible to provide an example of what the UK shipping label looks like please.

Hi there, I replied to you in another post, please check it out and keep us updated.

HI I did not received my shipping labels. This is my case : CAS-12147023-X2H4K8. Can you please send it back by e-mail?

djiuser_4yzoo3nQ9Wfj Posted at 4-2 11:54
HI I did not received my shipping labels. This is my case : CAS-12147023-X2H4K8. Can you please send it back by e-mail?

Hi there, we notice the shipping label has been sent to your email, could you please check if it's in your spam folder? We will also ask the corresponding team to send you the shipping label again, please note to check your email update.

i submitted a online repair request a week ago and still haven’t got anything from dji. is it supposed to take this long for them to send me something to ship my drone back? this is my case number CAS-15401469-V2D2C1

MESHELLJAMES SPSB Posted at 1-20 15:17
i submitted a online repair request a week ago and still haven’t got anything from dji. is it supposed to take this long for them to send me something to ship my drone back? this is my case number CAS-15401469-V2D2C1

Hello there, thank you for reaching out. As per checking, the shipping label had been sent to you. Could you please double-check the spam box? You may also check out this guide to print the label in "My Case".
Please let me know if you did not receive it indeed, I will ask the corresponding team to resend the label. Thank you.