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DJI GO 3 APP Crashing on start up - PIXEL 2XL
302 4 9-27 17:15
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Vashdad
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Hey guys,

My P3P has been working like a charm for sometime now, but as of yesterday, fired up the drone / remote, and went to open the most current version of DJI GO 3, and it keeps crashing, I've tried clearing cache, restarting / turning off the phone and also reinstalling the app four times!

Please help, I'm ment to be filming a Wedding TODAY, with basically a DEAD drone!
9-27 17:15
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DJI Stephen
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Hello and good day Vashdad. I am sorry for the trouble. Have you tried using a different mobile device to see if the issue will still persist. Upon checking the Pixel 2XL on the recommended mobile device list for the DJI Phnatom 3 Pro. I am sorry to say that this mobile device is still not yet recommended for the said drone as of the moment. There is a  possibility that the Pixel 2XL will be able to work with the DJI Phantom 3 Pro. However, since it is not yet optimized with the said drone and with the DJI Go application we cannot guaranteed if all the functionality of the said mobile device will work when in use. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.

9-28 07:57
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Vashdad
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DJI Stephen Posted at 9-28 07:57
Hello and good day Vashdad. I am sorry for the trouble. Have you tried using a different mobile device to see if the issue will still persist. Upon checking the Pixel 2XL on the recommended mobile device list for the DJI Phnatom 3 Pro. I am sorry to say that this mobile device is still not yet recommended for the said drone as of the moment. There is a  possibility that the Pixel 2XL will be able to work with the DJI Phantom 3 Pro. However, since it is not yet optimized with the said drone and with the DJI Go application we cannot guaranteed if all the functionality of the said mobile device will work when in use. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.

[view_image]

Been flying this drone for a couple of years using this Pixel 2 XL phone, and ever since the DJI GO 3 Update, it's bricked the whole drone, so what do i do now, buy a new phone / drone?
9-28 13:39
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DJI Stephen
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Thank you for the additional information and I am really sorry for the trouble. I would recommend for you to try a different mobile device that is recommend for the said drone. In addition I will forward this thread/information to the designated DJI department for further assistance. Thank you.
9-29 15:36
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Vashdad
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Sorry, but it's even listed that the Google Pixel 2XL is compatible.
I've been using the phone to fly this drone, DJI has brought out an update, and now it doesn't work.
Screenshot_20191003-095311.png
10-2 15:57
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