i buy last day a new osmo mobile 3,update all things,but after 3 hours i receive a message ...gimbal default settings error.contact dji for assistance,sorry im newbie  in this things

Hi xhardbr, sorry for the difficulties, does the error persist after rebooting? If yes, please try the gimbal calibration. If there is still no luck, please provide the serial number of your device and the screenshot of the error message and the firmware version in General for further assistance.

Same problem, solutions?

mitzi3182 Posted at 10-6 07:49
Same problem, solutions?

Hi mitzi3182, we are sorry to hear that, did you try my post in 2# to calibrate the gimbal and update the firmware? If there is no luck, please provide us the serial number of the device and may we verify what did you do before the error happened?

DJI Mindy Posted at 10-6 20:04
Hi mitzi3182, we are sorry to hear that, did you try my post in 2# to calibrate the gimbal and update the firmware? If there is no luck, please provide us the serial number of the device and may we verify what did you do before the error happened?

I try all . Reset bt, calibration, recharge, change smartphone... there is a method for reinstall the firmware??

mitzi3182 Posted at 10-7 13:33
I try all . Reset bt, calibration, recharge, change smartphone... there is a method for reinstall the firmware??

The firmware cannot be refreshed, if the issue persists, please send in the device for the diagnosis.
Please start a ticket if it is available for you: https://repair.dji.com/repair/index?site=brandsite&from=nav
Or please contact our support team www.dji.com/support for further assistance.

DJI Mindy Posted at 9-29 18:50
Hi xhardbr, sorry for the difficulties, does the error persist after rebooting? If yes, please try the gimbal calibration. If there is still no luck, please provide the serial number of your device and the screenshot of the error message and the firmware version in General for further assistance.

Sorry for the delay in answering, I thought I solved, but not solved, even with the gimbal calibration, still the same problem

岡村 ヒロシ Posted at 10-9 05:53
Sorry for the delay in answering, I thought I solved, but not solved, even with the gimbal calibration, still the same problem

It is recommended to contact the after-sales support to start a ticket and send in for the diagnosis.

hi this xhardbr! i fixed!I reset the bluetooth connection, pressing power, trigger and shoot button simultaneously, and connected again, appeared to update the firmware, after performing the update. I turned off the osmo mobile 3 and turned on again, and everything was resolved, thanks for the support ps.I did not see that the update had failed.

I am having this issue and I have tried the following solution “reset the Bluetooth connection pressing power, trigger, shoot button simultaneously and connect again with no success... and still has the error message “gimbal default settings error contact dji for assistance”  any help of information would be greatly appreciated

Regards
Mark

Same problem, any help?

Same problem, new, bought from Apple, 3 hours of life, done all setup correctly, done firmware update, done pairing bluetooth again (both on iPhone and on Samsung), nothing ... the problem continues. What should I do??

fixed_gear Posted at 11-19 13:47
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Hi there, sorry for know you have the same problem, it is recommended to send in the device for the replacement, please contact Apple or our support team www.dji.com/support for further assistance.

Hi, I have this error - had the unit for weeks now and the update was applied as soon as I set it up then. Te Gimbal error started appearing the other days - Any ideas?

Same problem:
“Gimbal default setting error.
Contact DJI support for assistance.”
Bought my DJI OSMO MOBILE 3 last August 2019. Seldom used it. Problem persists in spite of Firmware update, Bluetooth connection reset, calibration, etc. I never had this problem with my Osmo 2.
What to do?

same problem!  I have already recalibrated and the error continues, what should I do?

SmogHead Posted at 2019-12-15 07:45
Hi, I have this error - had the unit for weeks now and the update was applied as soon as I set it up then. Te Gimbal error started appearing the other days - Any ideas?

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I am sorry to hear the issue, please try to calibrate the gimbal and make sure the firmware and app have been updated. If the issue persists, please kindly send in the unit for diagnosis.

djiuser_gmtooltekc7j Posted at 2019-12-30 21:07
Same problem:
“Gimbal default setting error.
Contact DJI support for assistance.”

I am sorry for the issue, as the issue persists, I may suggest sending the unit in for service. Please kindly contact the dealer for further assistance.

fans2224acbc Posted at 1-2 07:29
same problem!  I have already recalibrated and the error continues, what should I do?

I am sorry to hear the issue. Please check if the firmware and app have also been updated. If the issue persists, please kindly send in the unit for service. Start a repair request at https://repair.dji.com/repair/index?site=brandsite&from=nav.

Same problem

I am getting this message, I only unboxed my Osmo mobile 3 about 2 hours ago and not managed to use it yet, followed all instructions on setting it up but all I keep getting is this messsge. Really winding me up now.

Maxhowarth92 Posted at 4-18 07:28
I am getting this message, I only unboxed my Osmo mobile 3 about 2 hours ago and not managed to use it yet, followed all instructions on setting it up but all I keep getting is this messsge. Really winding me up now.

We are sincerely sorry for the unpleasant experience with our product, please try to calibrate the gimbal and make sure the firmware and APP have been updated. If the issue persists, please kindly send in the unit for diagnosis.

I bought DJI Osmo mobile 3 yesterday from Amazon. But whenever I connect the gimbal with my phone its showing back camera failed to start. But its fine with front camera. This problem only happens if I use DJI Mimo app. My phone is Redmi Note 8.

djiuser_Hl09C0r9gnGw Posted at 6-3 09:55
I bought DJI Osmo mobile 3 yesterday from Amazon. But whenever I connect the gimbal with my phone its showing back camera failed to start. But its fine with front camera. This problem only happens if I use DJI Mimo app. My phone is Redmi Note 8.

Sorry to read the troubles with the Osmo Mobile 3, how about pressing the Trigger Button three times, will the camera be switched? Any chance to share us a short video of the problem?

I have a the osmo mobile 3, with my Sony Xperia XA2 Ultra, all was working before, after a firmware update the DJI Mimo app camera stop working. Every time i connect my phone to the mobile 3 via the app i always get "Camera Failed". I tried restarting my Phone, check the firmware of the mobile 3, everything else works, the portrait, landscape just the camera app is not working. Hope anyone can help me resolve this. Thank you.

Same error. I tried all
Used 3 times... warranty only USA

'camera failed to start' if I select 'photo mode'. 'Video mode' works fine and I can change it by the 'M button' even if the error is seen. Can anyone confirm? And can you please repair this firmware?? I bouhgt this osmo yesterday and updated it and this is what I get..

Is there any way to force re-flash Osmo with the latest firmware update? I started getting the "Gimbal default settings error" message about one or two week ago. Before this it was perfectly fine since the moment of purchase the last year's September. So far I didn't notice Mimo app or device functioning problems with my iPhone 7+ but that error is still worrysome.

Too many people getting the same problem.. I already sell my gimbal. First time I buy dji product and... Whatever.. Hope you guys can get it resolved soon

DJI Mindy Posted at 6-3 22:31
Sorry to read the troubles with the Osmo Mobile 3, how about pressing the Trigger Button three times, will the camera be switched? Any chance to share us a short video of the problem?

I'm having exactly same problem (camera failed to start)  with redmi note 8t. I've tried to re install app, on/off Bluetooth etc.  It sometimes helps but after few shots it appears again. Any help?

AjaxOdessa Posted at 7-19 13:12
Is there any way to force re-flash Osmo with the latest firmware update? I started getting the "Gimbal default settings error" message about one or two week ago. Before this it was perfectly fine since the moment of purchase the last year's September. So far I didn't notice Mimo app or device functioning problems with my iPhone 7+ but that error is still worrysome.

Hi AjaxOdessa,
Sorry to hear about your issue. Please try to refresh the firmware. If the problem still remains please apply for a repair case https://repair.dji.com/repair/index

DJI Thor Posted at 7-23 03:53
Hi AjaxOdessa,
Sorry to hear about your issue. Please try to refresh the firmware. If the problem still remains please apply for a repair case https://repair.dji.com/repair/index

You mentioned "Please try to refresh the firmware." but how this could be done? So far I haven't seen any methods to force-flash the device.

My gimbal is having problem with the axis. Can anyone help me. It is not working properly

My gimbal is having problem with the axis. Can anyone help me. It is not working properly

Rinsang Peacerzz Posted at 12-7 15:31
My gimbal is having problem with the axis. Can anyone help me. It is not working properly

Hi there, may I know the model of your gimbal? Could you please record a video to show us the details of the issue? I'd like to help you check it, thanks.

Dji OM 3 Gimbal error & trigger ball not working ..

Anyone give solution???
Firmware updated...

I got the same problem - gimbal error as always. Here is my S/N 354ZGC70400CNK.

Please help me thanks. I cannot send this unit because i’m from philippines

Tried calibrating the gimbal but it wont allow me.


Please dont tell me to return this or ship this because i’m from philippines. Your DJI support center here does not care at all

Please help me fix this. Bought this last year. Didnt even took 1 year. Never had used this unit properly and this error is annoying

I had this problem with my osmo mobile 3 just yesterday, I can't fix it, It goes to in different directions, what can we do about this. It perfectly functions the other day and all of a sudden this happens.