Dear All,

I was bought new DJI OSMO Mobile 3 in OSAKA during my business trip on 20th Sep.
However, when I was arrived to my country in INN and try to use it even many times of balancing the phone it won't work.
The concern is when phone is balance then push start button then gimbal is moving but the phone was not stand by position on vertical.
I am very frustrating since in Indonesia service center recommendations is not be able to reach.

Does any one in here has same issue as me?
Then what is the solutions?

Please let me know your advice how to solve my OSMO Mobile 3 concern.

Thank you,
Best regards,
Fajrul Ilhami

Hi Fajrul Ilhami, did you activate the device? If not, please refer to the tutorial video below to activate it first.

DJI Mindy Posted at 10-2 23:51
Hi Fajrul Ilhami, did you activate the device? If not, please refer to the tutorial video below to activate it first.
https://www.youtube.com/watch?v=njyueomPFnE&t=4s

Hello Mindy,

Thank you for your help,

Actually, I was done to update the firmware etc.
But, it won't work.
Let me show you a video that I was reported to DJI.
https://drive.google.com/open?id=1eqbeLtEKyOJz1iWeRoqoPV14rL24UzRL

I am very frustrating on this since unboxing until now, I couldn't use it.
I hope some one could help me.

Thank you,
Best regards,
Fajrul Ilhami

Best regards,

FajrulIlhami Posted at 10-5 03:30
Hello Mindy,

Thank you for your help,

Please make sure the DJI logo on the phone holder is facing forward, when balancing, please hold the tilt axis motor and adjust the position to make sure the phone is not failing to one side.Was the Osmo Mobile 3 activated? May I have the serial number of your device?