MrTitan
lvl.4
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jazzyjeff Posted at 10-4 10:07
I beg to differ. I think Skydio will have a big impact. I called their tech before I ordered and asked questions which he answered immediately. Big difference right there on the customer service aspect as compred to DJI. I am not that impressed with DJI with their attitudes on customer service. Every time something goes wrong with their drones, it's always a struggle to get an answer and a resolution. I have six of their drones and it's like once you buy the copter, you are on your own.
Skydio's warranty is unreal.
The fact remains that Skydio completely sold out of their November run and they are now in the January run. That tells you something right there.
I understand and totally agree with your take on customer service, but I don't believe that's enough to make a vast dent in DJI's overall market control during the next 12 or so months as the majority of customers either don’t experience DJI aftercare or accept the sometimes poor service (realistically, it’s not always terrible).
I’d suggest that it’s too early to reliably comment on sales impact etc. as, firstly, we need to actually be blown away with the Skydio 2 product (its usability as a semi-pro focused photography and film tool will be of utmost importance to many potential customers) and, secondly, production will need to satisfy demand if vast order numbers are placed - which will be a challenge for a relatively small outfit that are already advertising limited availability on launch, and potentially for many months. Then there's DJI's response, and we still don't know what they are cooking up for future drone tech. DJI have been aware of the proven high quality AI of the original Skydio for over a year, so it'll be interesting to see if they are incorporating similar software driven avoidance into future Multi-Copter technology.
In any case, I'm looking forward to see what the next year or two brings.
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