Loren83
lvl.1
Flight distance : 93520 ft
United States
Offline
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SupCarlos Posted at 11-7 06:26
If the record terminated, thats not on you, as a user you have no control of what is recorded and what isn't. I would recommend you keep at it, DJI can be very good, if you are able to prove your point. I suggest you speak to a manager in Shenzhen, they wont be able to give you what you want, but they can help fight it with their upper management, though this is a lenghty process, do not expect a quick resolution..
Do you know how to speak to a manager there? It seems like email correspondence happens around 4am EST because of the time difference. I can try calling into support again and hope to get to speak with a manager. I really do believe they can do better than this and I’m not ready to just give up on it yet. |
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