I recently bought the Osmo mobile 3.
The gimbal shakes quite a lot during shooting. I balanced the phone properly. The actual range of pan and tilt is reduced in my opinion. I can only tilt between -30 to +45, panning -120 to +120. Is that normal? When panning it does not run smoothly and stop randomly despite holding the joystick continuously. Please suggest what to do. Thanks

Hi, thank you for reaching out and we're sorry for the inconvenience. Can you please try to perform the gimbal calibration to see if the problem will still persist? Also, if you can send us a video sample showing the problem that would be much appreciated for us to further isolate the issue. Please keep us posted. Thank you!

I have gimbal calibration done. No difference. Will you able to tell me how to send the video?

Zin Posted at 10-16 13:07
I have gimbal calibration done. No difference. Will you able to tell me how to send the video?

I have just seen a youtube video and I noted that Osmo Mobile 3 is not able to tilt like Osmo mobile 2. I think my gimble might have some mechanical problem with the rotating motor. It did not rotate smoothly. It sometimes did not rotate fully and just vibrate.

Zin Posted at 10-16 13:54
I have just seen a youtube video and I noted that Osmo Mobile 3 is not able to tilt like Osmo mobile 2. I think my gimble might have some mechanical problem with the rotating motor. It did not rotate smoothly. It sometimes did not rotate fully and just vibrate.

Now yellow notification appeared. Phone unbalanced. Adjust phone until centre of gravity is as close to the centre of the phone holder as possible

As I could not upload my video to DJI, I uploaded to YouTube for help from anyone including DJI

https://www.youtube.com/watch?v=tIMiiuBeBv4

DJI Gamora Posted at 10-16 12:41
Hi, thank you for reaching out and we're sorry for the inconvenience. Can you please try to perform the gimbal calibration to see if the problem will still persist? Also, if you can send us a video sample showing the problem that would be much appreciated for us to further isolate the issue. Please keep us posted. Thank you!

I have uploaded a video on youtube as I could not upload to DJI forum

https://www.youtube.com/watch?v=tIMiiuBeBv4

Zin Posted at 10-17 06:53
I have uploaded a video on youtube as I could not upload to DJI forum

https://www.youtube.com/watch?v=tIMiiuBeBv4

Hi, thank you for the information provided. I already manage to review the video, just to clarify if you already perform the gimbal calibration to see if the problem persists? If still experiencing the same issue after the calibration, I will highly recommend sending the unit into our repair facility for further evaluation. You may refer to the link below. Thank you for your kind and understanding.

https://www.dji.com/support