DJI Gamora
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SemperFiGuy Posted at 1-28 07:56
DJI Gamora,
I am having the same exact problem as Oscar-DK. My Pocket 2 is not being recognized by my primary PC. I was able to get it recognized by my Secondary PC. Why won't my primary pc be recognized?
Hi, SemperFiGuy. Thank you for reaching out and we're sorry for the inconvenience. Are getting any error messages on your primary PC like an Unrecognized USB device or Device driver software was not successfully installed? If no error messages, you may follow the steps below:
1. If DJI Pocket 2 has been attached with a smartphone adapter please plug the smartphone adapter in a reverse direction or connect DJI Pocket 2 to a computer without using a smartphone adapter.
2. If the DJI Pocket 2 has been used with the DJI Pocket 2 Do-It-All Handle please detach the Do-It-All Handle before connecting DJI Pocket 2 to a computer.
3. When the DJI Pocket 2 series recognize the computer, a prompt will appear on the touchscreen asking “connect to computer?”. Please select “Accept”.
4. If you are using DJI USB Splitter Charging Cable (Type-A to Type-C), please connect the cable with the data transfer logo on the connector, if the other one is connected, it only supports charging.
5. Restart the DJI Pocket 2 and replace the USB-C cable, the port of the computer, and the SD card to have a try.
6. If a Mac computer with an M1 chip is being used, it is recommended to use a microSD card reader to copy photos and videos.
Hope this helps. Thank you for your support. |
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