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Osmo Mobile 3 + Android - only 4:3 in photo mode?
3427 30 2019-10-17
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Krause31
First Officer
Flight distance : 598990 ft
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Hello,
today my osmo mobile 3 arrived and it works great with my galaxy note 8. But in photo mode, i have only the 4:3 size and i cannot change it. The same as with my osmo mobile 1! Thats, why i bought the osmo mobile 3! Should that be so or is this still changed in a future update?

best regards from germany
markus
2019-10-17
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DJI Gamora
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Hi, thank you for bringing this query to us and we're sorry for the inconvenience. Can you please try to use a different mobile device to check if you still experience the same problem? Also, we will directly forward this concern to our designated department for further clarification. We will surely provide you feedback once we hear from them. Thank you for your kind and understanding. Cheers!
2019-10-17
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Krause31
First Officer
Flight distance : 598990 ft
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Germany
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DJI Gamora Posted at 10-17 09:54
Hi, thank you for bringing this query to us and we're sorry for the inconvenience. Can you please try to use a different mobile device to check if you still experience the same problem? Also, we will directly forward this concern to our designated department for further clarification. We will surely provide you feedback once we hear from them. Thank you for your kind and understanding. Cheers!

Hello Gamora,
now i have tested it with the Galaxy A7 (2018) and the Huawei Mate 9 and it is the same...only 4:3 ratio and no settings to change it!

Can you fix this bug please?

Greetings Markus
2019-10-19
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DJI Gamora
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Krause31 Posted at 10-19 01:38
Hello Gamora,
now i have tested it with the Galaxy A7 (2018) and the Huawei Mate 9 and it is the same...only 4:3 ratio and no settings to change it!

Hi, thank you for your response. In order to better match the way the mobile native camera shot, Osmo Mobile 3 only uses a 4:3 shooting ratio, thank you for your understanding and support.
2019-10-19
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Tony_Br
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United Kingdom
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DJI Gamora Posted at 10-19 13:40
Hi, thank you for your response. In order to better match the way the mobile native camera shot, Osmo Mobile 3 only uses a 4:3 shooting ratio, thank you for your understanding and support.

This reply makes no sense whatsoever.

The most  logical aspect ratio to support is the camera’s native aspect ratio.  The app does this when in video mode, so why not in still shot mode.

Who on Earth uses 4:3 on a phone camera?

It is a bug - please fix it!
2019-10-24
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DJI Gamora
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Tony_Br Posted at 10-24 15:44
This reply makes no sense whatsoever.

The most  logical aspect ratio to support is the camera’s native aspect ratio.  The app does this when in video mode, so why not in still shot mode.

Hi, we really appreciate your response. We will forward this concern of yours to our designated department for attention. Thank you and again sorry for the inconvenience.
2019-10-25
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djiuser_ZXLvemE38hdZ
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Germany
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DJI Gamora Posted at 10-25 14:54
Hi, we really appreciate your response. We will forward this concern of yours to our designated department for attention. Thank you and again sorry for the inconvenience.

I use a Galaxy S9 and I am also very disappointed that only 4: 3 is supported.
This is a picture format from the Middle Ages.
Please let the user decide which format he wants to use.
I hope this bug is fixed quickly.
2019-10-27
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DJI Gamora
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djiuser_ZXLvemE38hdZ Posted at 10-27 02:30
I use a Galaxy S9 and I am also very disappointed that only 4: 3 is supported.
This is a picture format from the Middle Ages.
Please let the user decide which format he wants to use.

Hi, thank you for reaching out and we're sorry for the inconvenience. This concern is already raised to our designated department. For latest news and updates, you can subscribed to our official website at https://www.dji.com/ . Thank you for your understanding and support!
2019-10-28
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Aerial-Image
Captain
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United Kingdom
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Shame same here 4:3 only we are not all IOS(apple) users here please sort this issue ...
2019-10-29
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djiuser_elv2gFNu1EnJ
lvl.1
Switzerland
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Same problem on Samsung s10+
2019-11-2
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djiuser_UnKc4QRoeUOC
lvl.1
United Kingdom
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Apparently 4:3 ratio is making a coming back in the photo world. However it would be nice to give us the opportunity to select 16:9 aspect ratio.
2019-12-7
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Callatis
Second Officer
Flight distance : 511112 ft
Canada
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I subscribe to this one. Big disappointment.
2019-12-9
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jcdnxs
lvl.1
Portugal
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Forget about the GJI MIMO  application. We just buy a gimbal without software, if you want more we have to buy another gimbal of another brand that has a department that can make software because DJI is NOT ABLE TO DEVELOP A CAPABLE APPLICATION. So if you are not satisfied get rid of Osmo 3 and buy another Gimbal from another brand!
2019-12-9
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jcdnxs
lvl.1
Portugal
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Or buy a IPHONE!!
2019-12-9
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vcpatt
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Indonesia
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DJI Gamora Posted at 10-19 13:40
Hi, thank you for your response. In order to better match the way the mobile native camera shot, Osmo Mobile 3 only uses a 4:3 shooting ratio, thank you for your understanding and support.

Not a correct and smart answer! You better dig in more before answering.
Looks like DJI OSMO 3 engineer thinking is going backward or up side down..LOL.
4:3 only for welcoming 2020.
2019-12-29
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AlanHd
Captain
Flight distance : 750558 ft
United Kingdom
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Still no fix for this issue, unbelievable.
2019-12-30
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info
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Greece
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Same thing with my Galaxy Note. DJI osmo is a nice piece of hardware... but you are so slow in fixing bugs in software that you are spoiling the joy
2019-12-31
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djiuser_dswUe2jzPGY1
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Ukraine
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jcdnxs Posted at 2019-12-9 23:25
Or buy a IPHONE!!

It's the same on an iPhone!!!
1-12 04:11
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djiuser_dswUe2jzPGY1
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Ukraine
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jcdnxs Posted at 2019-12-9 23:25
Or buy a IPHONE!!

It's the same on an iPhone!!!
1-12 04:11
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djiuser_AyKfZkpRt9Yo
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France
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Same here. Really a shame!!!!
I just buy it and see this on my note 10+...
So it will return to amazon tomorrow
1-20 07:49
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bestco
lvl.1
United States
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I just received my new Osmo Mobile 3 and found out about this shortcoming too, can' believe in 2020 this device still doesn't support 16:9 ratio in photo mode, huge disappointment!
1-30 23:26
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Jach
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Denmark
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Same on the brand new Samsung S20+

Sorry, but osmo 3 is crap for photos!!!! still only 4:3

Please fire up on R/D!!!!!! ....
5-31 04:02
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fansfe82067d
First Officer
Australia
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Isn't 16:9 just a crop from 4:3 that you can easily do yourself?
6-1 14:31
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bailey marks
lvl.1

United Kingdom
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Thanks for a great product, got it earlier today and haven't put it down, it's going to be great on set for BTS.
BUT, yeah, what a disappointment, I thougt it was just me being really THICK, but no, there are no settings to change it ans it is what it is.

I will keep the gimble because it is so good, but a little bit bile will rise in my mouth ever time i use the photo element!!


I hope it can be fixed. Goodluck
Bx
6-6 09:39
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blackartz
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United Kingdom
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Yep, disappointing that I can't use the usual photo sizing on my Pixel 3
7-7 12:42
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djiuser_Hf77QxaGZAdy
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Germany
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I wish I had read this before I bought and unpacked the device. This is a real downer... 4:3 just reminds me of my childhood...
8-1 08:19
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djiuser_NZZaixD8vEUi
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Italy
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jcdnxs Posted at 2019-12-9 23:25
Or buy a IPHONE!!

Why buy an iPhone when it is lacking in the camera department compared to most Android flagship phones? Plus they are way to expensive for what Apple will let you do with them. But I guess ...  sheeple ... Meh
8-2 07:15
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fans5451f22d
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Canada
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The only 4:3 for picture mode is a big problem and headache. That make this product lost 1/3 value at least for me.
8-21 05:45
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VanzPix
Second Officer
Flight distance : 115787 ft
France
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Publish on 2019/10/17 today 22 August 2020 and no DJI changes will have to activate you and make updates. For information a friend wanted to buy the Osmo mobile 3 and I did not advise him for the lack of tracking and finding bugs.
8-22 11:34
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Thanassis T
lvl.3
Flight distance : 133816 ft
Greece
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Problem solved with new firmware (26 Aug 2020), but it is the only one solved!
8-29 00:29
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Jcgm
lvl.2
Flight distance : 112362 ft
Portugal
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today works 16:9 to, upgrade firmware.
yesterday 02:38
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