If this is the  Hard boot we will know when the mod and admin say no below otherwise it is and the next time you turn on it may say  reset date/time

Hi, thank you for reaching out. We will forward this concern of yours to our designated department for further clarification. Thank you for your patience and understanding. Cheers!

Another scenerio  

Fishycomics Posted at 10-17 12:31
Another scenerio  

https://youtu.be/bCyU3WjWeVM

Hi, thank you for the additional information. This concern is already been forwarded to our designated department and they are now looking into it. Thank you for your patience.

20 days passed  to all there is your answer.

You need to bump this