After just 1 day of use, I have been facing this issue. Each time I turn on my gimbal, it does not turn green and remains in standby mode (continuous yellow light blink).


It is constantly showing Yellow Pulse with constant white LED's on. Irrespective of many restarts. Sometimes, the gimbal wildly wiggles along the X-axis for a couple of times on the press of the record button in the current state. Though on the MIMO app, I am able to connect to the gimbal but it still shows this pulsing Yellow light and does not respond to the press of any buttons.


Tried following thinks but no luck

• Phone and gimbal restarts
• Re-pared gimbal - by pressing and hold Record, Trigger and M button
• Tried on another phone
• Tried Recalibrate option from MIMO app - but it did nothing
  

I stay in India and I got it from USA last week and after speaking with the support team, they said there is no international warranty and I have to ship the unit to USA repair center and I will have to bear all to and fro expenses including customs. I don't think this option is feasible for me now. I am still waiting for the team to come up with an alternative solution.


I think the phone sensor is faulty.


It would be great if anyone can help to solve this issue.

Hi, thank you for reaching out and we're sorry for the inconvenience caused. Can you please try to make sure that the mobile device is already well balanced on the gimbal since there is a possibility that the gimbal will not connect to the phone if the mobile device is not well balanced. You may refer to the tutorial below. Also, may I ask if what mobile device you are currently using right now? Please keep us posted. Thank you for your kind and understanding. Cheers!

this is exactly what Im facing but my osmo mobile 3 worked for 2 days then it become like this...

below is a video sample:
https://streamable.com/7fws4

I have also re balance the phone many times but this shouldn't be an issue.

DJI Gamora Posted at 10-18 09:45
Hi, thank you for reaching out and we're sorry for the inconvenience caused. Can you please try to make sure that the mobile device is already well balanced on the gimbal since there is a possibility that the gimbal will not connect to the phone if the mobile device is not well balanced. You may refer to the tutorial below. Also, may I ask if what mobile device you are currently using right now? Please keep us posted. Thank you for your kind and understanding. Cheers!

https://www.youtube.com/watch?v=9LbDu6mdYG0

Yes the phone is completely balanced and bluetooth connected to the phone.

I have send many emails to support team, but not receiving response since last 5 days

DJI Gamora Posted at 10-18 09:45
Hi, thank you for reaching out and we're sorry for the inconvenience caused. Can you please try to make sure that the mobile device is already well balanced on the gimbal since there is a possibility that the gimbal will not connect to the phone if the mobile device is not well balanced. You may refer to the tutorial below. Also, may I ask if what mobile device you are currently using right now? Please keep us posted. Thank you for your kind and understanding. Cheers!

https://www.youtube.com/watch?v=9LbDu6mdYG0

Currently I am using Samsung Galaxy Note 9.
And I have already tried other phones as well but issue still persists.

Shravan Singh Posted at 10-22 18:11
Currently I am using Samsung Galaxy Note 9.
And I have already tried other phones as well but issue still persists.

Hi, thank you for the additional information and we're sorry for the trouble. Can you please send us a short video showing the problem for us to further isolate the issue? Thank you for your understanding and support!

The videos are available to following google drive location

https://drive.google.com/folderview?id=15nR_0ieGHfrnWCu4lJKa7EdMDagBCzEu

DJI Gamora Posted at 10-23 16:13
Hi, thank you for the additional information and we're sorry for the trouble. Can you please send us a short video showing the problem for us to further isolate the issue? Thank you for your understanding and support!

The recorded videos are uploaded to following google drive location
https://drive.google.com/folderview?id=15nR_0ieGHfrnWCu4lJKa7EdMDagBCzEu

Shravan Singh Posted at 10-24 03:00
The recorded videos are uploaded to following google drive location
https://drive.google.com/folderview?id=15nR_0ieGHfrnWCu4lJKa7EdMDagBCzEu

this exactly happen to me, i put a phone in flight mode last night and turn on bluetooth and it seems working for 24 hrs now but my phone is in plane mode now only using bluetooth im using samsung galaxy s10e exynos with osmo mobile 3.

i think there is interference with wifi or mobile network of sort!!!

but i havent turn on anything yet as im thinking it might fall back to same state... blinking yellow while connected to bluetooth but osmo mobile 3 not functioning at all.

It seems the Yellow Flashing light problem is a historical problem with all DJI OSMO Mobile gimbal series. This is serious quality issues that DJI is not taking into consideration.

It is not always feasible for a customer to send back the gimbal to another country for repair.

I expect some kind of factory reset and a Firmware update should be provided to resolve this issue asap.

Osmo Mobile 3 stopped working again and it is not functioning!
Yellow start to blink again even though without any wireless/mobile/bluetooth networks.

cheers!

Shravan Singh Posted at 10-24 03:00
The recorded videos are uploaded to following google drive location
https://drive.google.com/folderview?id=15nR_0ieGHfrnWCu4lJKa7EdMDagBCzEu

Hi, thank you for the additional information. Since you've managed to exhaust the troubleshooting steps that could possibly rectify the problem on your drone, however, it seems that the problem persists, we highly recommend sending the unit into our repair facility for further evaluation. You may refer to the link below. Thank you for your kind and understanding.

https://www.dji.com/support

DJI Gamora Posted at 10-25 14:46
Hi, thank you for the additional information. Since you've managed to exhaust the troubleshooting steps that could possibly rectify the problem on your drone, however, it seems that the problem persists, we highly recommend sending the unit into our repair facility for further evaluation. You may refer to the link below. Thank you for your kind and understanding.

https://www.dji.com/support

Its Not Drone !!!

Shravan Singh Posted at 10-25 20:39
Its Not Drone !!!

Hi, I sincerely apologize for the miss type. Just to clarify, For us to further isolate the issue, also to assist you further, you need to send your unit DJI Osmo Mobile 3 to our repair facility for further evaluation. You may refer to the link that I provided for you to contact our support team. Thank you for your understanding and again I'm sorry for the trouble.