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Ronin M tilt axis don't work
1261 13 2015-6-11
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antoine.legueve
New

France
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Hello!
My Ronin M tilt axis don't work ,
on windows app"live data" i can see power up & down (between -20  -10)

I don't understand, please help me!


2015-6-11
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Dji support 8
Second Officer

Hong Kong
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Have you balanced the tilt axis well?
Can you please do the tilt test with app and check the love data ?
2015-6-11
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antoine.legueve
New

France
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Yes I do a good balanced,
and nothing happen when i test "Tilt" with app !
2015-6-12
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antoine.legueve
New

France
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Dji support 8 Posted at 2015-6-12 15:41
Have you balanced the tilt axis well?
Can you please do the tilt test with app and check the love d ...


Yes I do a good balanced,
and nothing happen when i test "Tilt" with app !
2015-6-12
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antoine.legueve
New

France
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Can't help me?
I think my Ronin M is faulty...
2015-6-12
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noipego
lvl.4
Greece
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antoine.legueve Posted at 2015-6-13 04:44
Can't help me?
I think my Ronin M is faulty...

make video with your issue maybe and send to dealer & dji support?
..im still waiting after 12 days for my faulty handlebars to be replaced
2015-6-12
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cookinghusband
lvl.2
Flight distance : 41463 ft
Hong Kong
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antoine.legueve Posted at 2015-6-13 04:44
Can't help me?
I think my Ronin M is faulty...

Any chance to post a photo of your camera on the Ronin?

I found out the tilt is a bit tricky on the Ronin-m, performance depends on what lens or camera you use.

I am still testing the limits on mine
2015-6-13
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DJI-Cathy
Second Officer

Hong Kong
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noipego Posted at 2015-6-13 04:57
make video with your issue maybe and send to dealer & dji support?
..im still waiting after 12 days ...

Did you consult with your dealer or DJI support for your issue?
2015-6-15
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DJI-Cathy
Second Officer

Hong Kong
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Hi, Sir,
Please kindly send a video of your issue to yi.zhang@dji.com
besides, if you balanced well, please try restore to factory settings in the APP to see if it helps
2015-6-15
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noipego
lvl.4
Greece
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DJI-Cathy Posted at 2015-6-15 16:02
Did you consult with your dealer or DJI support for your issue?

I emailed my dealer (Droneland) and DJI support in EU as soon as i unpacked (15 days ago)..i got no answer from both for 10 days.
Then i contacted you with video of my issue...thankfully i got feedback from you and you adviced me to contact dealer again for replacement. Droneland finally respond to my emails, but still no progress with my issue (im waiting for them to investigate further!)...and i got two projects delayed because i cant use my gimbal with faulty handlebars..
2015-6-16
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DJI-Cathy
Second Officer

Hong Kong
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noipego Posted at 2015-6-16 20:48
I emailed my dealer (Droneland) and DJI support in EU as soon as i unpacked (15 days ago)..i got n ...

I will ask the person who in charge of this to help you, sorry for your inconvenience
2015-6-16
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antoine.legueve
New

France
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noipego Posted at 2015-6-13 04:57
make video with your issue maybe and send to dealer & dji support?
..im still waiting after 12 days ...

I have send it to my dealer.. waiting now
2015-6-18
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antoine.legueve
New

France
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DJI-Cathy Posted at 2015-6-15 16:07
Hi, Sir,
Please kindly send a video of your issue to
besides, if you balanced well, please try rest ...

I used it with my 5d mark 2 and 50mm lens or 24-105mm,it worked very well...but now the tilt motor dont work .. i try every setting, default ect... the motor is faulty, i have send it to my dealer...
So now i 'm waiting, can't work..
2015-6-18
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DJI-Cathy
Second Officer

Hong Kong
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antoine.legueve Posted at 2015-6-18 19:23
I used it with my 5d mark 2 and 50mm lens or 24-105mm,it worked very well...but now the tilt motor ...

That's OK, I think your dealer will contact us
2015-6-18
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