Green Thunder
lvl.1
Flight distance : 63967 ft
Australia
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Newbie here - I'm sorry if this is not posted in the right spot.
I was tremendously disappointed to have a fly away yesterday - my Spark is gone. I had had my Spark for 2 years and this is the first serious issue it has experienced.
As I do before every flight, I checked my drone before I left home and it needed a firmware update, so I did that. When I got to the site, I calibrated as I usually do and set off. I was flying in a park near my home, at an altitude of about 280m (@900 feet) and simply taking some photos of a sunset. I had line of sight, although the drone was very small directly above me and easy to lose sight of. Without notice, the DJI Go4 app told me I had a compass error and that the drone had entered ATTI mode so I immediately started to pull the drone down. Having to look down at my screen, I lost line of sight and suddenly I was in a heap of trouble - although I saw no reason the drone had simply disappeared as I hadn't touched the right hand joystick and was only pulling down on the left hand one to reduce altitude.
Nonetheless, the drone is gone so I contacted DJI to ask what could be done - if anything. The response I got was nothing short of pathetic and so very disappointing from a company I have supported so much over the years, I just don't think I would ever go near their products again. I own(ed) two Sparks, a supplementary remote, several additional flight batteries, a Mavic and goggles.
The response I was given was that because the drone was activated more than a year earlier, they wouldn't perform any analysis. There were no alternatives given, not even really any recognition that the drone had never acted unpredictably like this before the most recent firmware update - not even any questions to gain any further detail - simply "I am afraid that we are not able to provide you with data analysis service according to DJI After-Sales policies". The flight data I did manage to extract myself from the app tells me about the compass error and a yaw error which populated every data line after the compass error until I lost signal.
Anybody got any ideas? Is there any way to get a more educated opinion on what happened from DJI?
Any help is appreciated
PS I am well aware the drone was outside warranty and I am not demanding a replacement or anything like that - although it would be nice considering I believe the firmware update played a part in the fly away - but some more constructive discussion initially would have been my preference.....
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