DJI Phantom Pro Falls from the Sky
648 1 2019-10-30
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spinc_nz
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Thailand
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hi  ,  I have a phantom pro 4 about 15 months old.



The other day it fell out of  the sky from 6 meters after flying for 3 minutes.
There were no warnings  and weather was good. I have about 30 hours flight time.

Can you  please advise procedure to have it assessed amd repaired?

Any  information would be greatly appreciated.  Kind Regards
2019-10-30
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DJI Tony
Administrator

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Hi, we're sorry to know about the mishap that happens. You could send the unit to our facility or one of the recommended service centers for fixing the drone, however, since the unit is out of the warranty period, valid charge will be applied. Definitely, it will proceed to the damage assess as part of our repair procedure when sending your unit to us.  If you wish to contact our support, please see the link below. Thank you for understanding.

www.dji.com/support
2019-10-30
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