AlanHd
Second Officer
Flight distance : 797365 ft
United Kingdom
Offline
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DJI Mindy Posted at 11-4 20:19
Hi AlanHd, we apologize for the troubles with the DJI Mimo and the unpleasant experience with our support team, just to verify, does the APP return to the home screen of the DJI Mimo or your phone? Does it happen only on timelapse mode or all modes? Did you enable Beauty Mode when it happens?
Besides, we also need the OS version of your phone, the firmware version of the Osmo Mobile 3 and APP version. How long does it take when the app returns to the home screen? We would appreciate if you could provide the logs for further analysis: internal storage/DJI/DJI MIMO/LOG
Hi Mindy, I already provided all the information you have requested to support but they said didn’t want they logs when I offered them. But I will provide the info again here when I’m home
It’s the Mimo app that returns to its home screen then it reconnects to the live view, but loses any recordings.
It does it randomly. Did it while I was going through the settings, also when I was testing the the panorama and also about 2 minutes into my first proper recording,
Be aware that the logs are just from yesterday but they do have this issue, I reinstalled the app and deleted all the data for the day before as recommended by your support on here. |
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