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Osmo Connection Issues - ACKK!
99 2 11-5 08:46
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jmrnt93
lvl.1
United States
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Hey guys,

I have an Osmo (standard version) and it consistently has issues with connection to my phone.

Here is a video showing what happens. https://993.wistia.com/medias/qmxjjrbi1b

The controls and live view go on and off. I've reset the wifi and my firmware/app are up to date.

Can anybody help with this? It's super frustrating and screws up my film shoots.

Thanks!
11-5 08:46
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jmrnt93
lvl.1
United States
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Sorry here is the video link.

Click Here
11-5 08:47
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi Jmrnt93, I am sorry to know that your DJI Osmo is not functioning properly. Since you have tried to reset the Wifi and update the Firmware. I would recommend for you to please try uninstalling and reinstalling the DJI GO app but please make sure to back up your files because once the app has been uninstalled we won't be able to recover the files inside the DJI GO app. In addition please try to use a different recommended mobile device to see if the issue will still persists. If after doing these process and the issue is still persisting. The best thing we need to do is to send in the said unit for further diagnosis. For reference I will be posting the link where in you can get in touch with our DJI support team ( https://repair.dji.com/repair/index ). Thank you.
11-5 09:42
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