ChicagoBuckeye
lvl.1
United States
Offline
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I purchased the Osmo Pocket Extension Rod as soon as it came out, back in July, just in time to take it with me for a two weeks overseas trip we were taking at the end of the month. Towards the end of the trip, the plastic locking mechanism that maintains the Osmo Pocket locked on the holder broke. Not wanting to deal with it upon my return, I put it aside. About two weeks ago pick it up again and had a chat session with the DJI support team, to see if I can get a spare part for the plastic piece that broke. To my surprise, the warranty on the extension rod is only 3 months and I was already over by a week when I called for support. My ask was only to send me the spare part and replace it myself and not looking to send the device back to DJI for a warranty claim. The only choice given by DJI was to buy a new one!
I know this is on me for waiting to get it serviced, but I am a bit perplexed at the hard stance taken by DJI. I have purchased Phantoms, Mavic, the older Osmo Mobile and this is my first experience calling for support. I even asked if I can purchase the plastic part and escalate the request to a manager. However, I was called back and provided with the same option to buy a new one.
Does anyone know if there is another method to request if this piece is available for purchase from DJI or a third party? Thanks.
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