Well, as the title says, DJI abandons its Osmo Mobile 3 users, we have constant bluetooth disconnections, which make the gimbal unusable, becoming a very, very expensive selfie stick.
There are several threads that talk about the problem:

DJI Mimo Constant bluetooth disconnections

App Randomly Returns to home screen

DJI Mimo constant crashes

and I think some more...

But DJI apart from generic and automatic answers, does not deign to answer its users.
I think the time has come to demand an official communication from the company, in which we are offered real explanations and if the problem is going to be solved.
Many of us are considering returning our gimbal, waiting for a solution.


We have paid for them and we demand that it works as it should!!!

DJI, answer me.

From what I read, you have gotten answers in the connection thread.
Maybe not satisfying, but the answer is clear enough.

The others are super recent (like today / yesterday).
Maybe it will take some time for forum admins to respond.

In general, I usually get response after some time.
And for serious issues, I will contact support.

Montfrooij Posted at 11-6 04:54
From what I read, you have gotten answers in the connection thread.
Maybe not satisfying, but the answer is clear enough.

Thank you very much for your reply!

As obvious as the others and that does not solve anything.

What I said, thank you and greetings!!!

nostromito Posted at 11-6 05:04
Thank you very much for your reply!

As obvious as the others and that does not solve anything.

Did you already contact dji support?

Montfrooij Posted at 11-6 05:51
Did you already contact dji support?

I bought a product with features and functions that unfortunately I can not use. And I have the right to demand solutions. To return it would be the easy and simple solution.

I like DJI, I already commented that I had the Osmo 2 which worked perfectly in my Xiaomi (despite not being on your copmpatibilida list).
Of course the Osmo's hardware is fantastic, and I am completely convinced that the problems it has are Software problems, and therefore are repairable.

I just ask that you tell us openly if you are working on it, and if you get a firmware version or update of the app, fix the problem.

Interestingly enough, I am only answered to ask if I have contacted DJI support. I would honestly contact if the problem was mechanical or hardware, but since it happens to many users, both with compatible phones and not compatible, I do not see it necessary.

Dji surely knows the problem and I only ask for a communication to know if it has a fix or not.

Have you seen any post or thread where they talk openly about it, or say they are fixing it? If so, please send me a link.

And no, I'm not frustrated, fortunately these trifles don't take away my sleep (which doesn't mean that I won't stop trying to get a solution).

Thank you and greetings!

I'm having the same issue. I am using Samsung Galaxy S10+ and it's listed in the compatibility chart DJI provides. It's really a shame. The hardware is amazing; but the Mimo app is garbage as is and needs an immediate update. Hope DJI figures this out very soon or lots of units will be returned. Not good for DJI's reputation.

Looking forward to hearing from DJI.

nostromito Posted at 11-6 08:27
I bought a product with features and functions that unfortunately I can not use. And I have the right to demand solutions. To return it would be the easy and simple solution.

I like DJI, I already commented that I had the Osmo 2 which worked perfectly in my Xiaomi (despite not being on your copmpatibilida list).

Hope you get a solution soon!

Montfrooij Posted at 11-7 01:40
Hope you get a solution soon!

Am I the one who has to get the solution?

I laugh...

DJI must give me a solution...

Greetings!

Montfrooij Posted at 11-7 01:40
Hope you get a solution soon!

Am I the one who has to get the solution?

I laugh...

DJI must give me a solution...

Greetings!

Montfrooij Posted at 11-7 01:40
Hope you get a solution soon!

Am I the one who has to get the solution?

I laugh...

DJI must give me a solution...

Greetings!

Montfrooij Posted at 11-7 01:40
Hope you get a solution soon!

Am I the one who has to get the solution?

I laugh...

DJI must give me a solution...

Greetings!

nostromito Posted at 11-7 04:48
Am I the one who has to get the solution?

I laugh...

I don't own a OM3, so I have no experience with that.
I only have a OM1 and use it with my iPhone without issues.

All I know is that with unsupported devices (untested by DJI) you might run into problems.
Not always, but it is a chance you will.
It is hard for DJI to test all combinations available with every device.
So I really hope you get your solution. (and the others that might experience the same issues)

nostromito Posted at 11-7 04:47
Am I the one who has to get the solution?

I laugh...

Oops.
Double post.

nostromito Posted at 11-7 04:47
Am I the one who has to get the solution?

I laugh...

Triple post even
Something went wrong?

djiuser_7fJocpOdTX4V Posted at 11-7 00:03
I'm having the same issue. I am using Samsung Galaxy S10+ and it's listed in the compatibility chart DJI provides. It's really a shame. The hardware is amazing; but the Mimo app is garbage as is and needs an immediate update. Hope DJI figures this out very soon or lots of units will be returned. Not good for DJI's reputation.

Looking forward to hearing from DJI.

If you use it with a supported phone, I would definitely contact DJI support

liked the title of the thread thought I'd add some more truth to your title

https://forum.dji.com/forum.php?mod=viewthread&tid=108823&extra=page%3D1%26filter%3Dtypeid%26typeid%3D565&page=1

another example if you haven't seen it, issue was first reported in 2017! Bug report submitted, still ongoing with no input from dji… what's up with this kind of support?

P!TT Posted at 11-12 08:04
liked the title of the thread thought I'd add some more truth to your title

https://forum.dji.com/forum.php?mod=viewthread&tid=108823&extra=page%3D1%26filter%3Dtypeid%26typeid%3D565&page=1

I appreciate your information, but obviously I haven't read the whole forum...

I'm just talking about a problem with the new Osmo 3 from 2019!

Greetings!