PirateScott
lvl.1
United States
Offline
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New Mavic Air delivered yesterday, doing wired connection and ios app crashes every time I try to get past safety test or do an update, won't let me get past these steps.
Iphone XS Max, IOS v13.1.3. I've reinstalled the app completely, rebooted phone, updated firmware on the drone and remote via my computer. 2 hours of troubleshooting so far with no solution. I'm also reading similar experiences on the apple app store, and it seems to always be the Air, possibly only newly delivered Airs since the app was updated.
My first ever DJI product is a brick until this gets fixed. Any ideas until DJI fixes the app or Air firmware? Super disappointed in what should have been an exciting unboxing and first flight. Is this kind of thing typical for DJI's app?
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