Antares Fortune
lvl.3
Flight distance : 410499 ft
United States
Offline
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I haven't followed up on this as I was away from home for work, then when I got home I was running around for Thanksgiving.
Now that I have a chance, I realize I missed calling the service center by 15 minutes. At least when I looked it up.
I plan on submitting repair request online and hope that I will be able to explain everything in enough detail.
The reason I phrased my question the way I did is this.
My concern is that this is not the first time I have sent the unit in for repair. Each time it has gone in and I have gotten it back, I have had to send it back again because the repairs have not been done properly the first time. The last time I got it back it was experiencing a problem, but because of work (I have been traveling for the past 3 years) I have not had much chance of doing much about it. I have not received it back properly repaired since it was originally sent in. (One of the things I did not mention in this topic is that I have an issue that I mentioned some time back that was never resolved. This is due in no fault to DJI, but mainly because I didn't follow up on it since I ended up being shipped out for work.) I also realize that because of the time frame involved, it is not reasonable, nor do I expect, that DJI would consider this part of the previous repair attempts.
I also realize that the battery issues are likely the result of sitting for such a long period of time. While part of that is due to my extensive traveling and part of it is the fact that I've been so discouraged I haven't felt like flying it, it is in no way the fault of DJI. However, now that I am back home and done traveling for work for the foreseeable future I am looking forward to getting back in the air and getting some boat pictures.
I want to be clear here. I am not trying to complain about DJI. I want to get back in the air and I am honestly wondering if it is worth attempting a repair at this point or just go with another unit. |
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