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Suddenly silent battery...
182 4 2019-11-11
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jangai45
lvl.3
Flight distance : 253530 ft
France
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[size=11.375px]Hello, After a sleep of 2 months at 50% of my 3 batteries of MV2 Pro, two flights yesterday and today : one of the 3 batteries behaves normally for reloading, but no longer communicates with the drone: 0 indication on the battery tab into DJI GO ! My batteries have between 23 and 33 charges.
[size=11.375px]I vainly looked for the procedure of reset of the soft of the battery, of times that ... Does it exists ?
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[size=11.375px]Apparently, no problem with connectivity : connector are very clean.
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[size=11.375px]Hello DJI Stuff : Is this battery still under warranty in Europe  ?
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[size=11.375px]Many thanks in advance for your help.



Battery info

Battery info
2019-11-11
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S.J
Captain
Flight distance : 322454 ft
Kuwait
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no service on DJI batteries..
2019-11-11
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DAFlys
Captain
Flight distance : 711896 ft
United Kingdom
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Try leaving the battery on the charger for 24 hours.
2019-11-11
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi, I am sorry to know that your DJI Mavic 2 Pro is having issue with the battery. For the battery concern, are you getting an error message when the battery is connected? I would recommend to please try to do a firmware refresh while the said battery is connected. I have posted a link for the DJI Mavic 2's DJI Assistant 2 ( https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic ) and an official DJI Video Tutorial for the said process. I have also sent you a PM with regards to this matter. Kindly please check the message if you have time. Thank you.

2019-11-11
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Bing Err
Captain
Flight distance : 7583287 ft
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United States
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S.J Posted at 11-11 03:58
no service on DJI batteries..

I thought DJI warranty on batteries was 6 months?
2019-11-11
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