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My Phantom 3 4k Fell out of the sky
329 5 2019-11-11
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Dennyh34
lvl.1

United States
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I was wondering if anyone could help me out with why my phantom fell out of the sky.    I have the log file from phantomhelp.com which I will paste https://www.phantomhelp.com/logviewer/TTV2QM3NO4OROBNEA1C6/?fbclid=IwAR2ju1yDS1-37A_gC7ZRvW_cuhZB1QmU63jwhpPSlBJ0ahRKQQWLwqON-bw


I also am going to paste he link to the video which I uploaded to youtube.  This video is set to unlisted bevause I plan on doing an edit to the video when I make it public.   

Here is the link to the video on YouTube https://www.youtube.com/watch?v=T6YW0Kik1sM&t=2s


Thank you!
2019-11-11
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DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

Hi Dennyh34, I'm really sorry to hear that. I would recommend you contact our support team to start up a ticket: https://www.dji.com/support?site=brandsite&from=nav We have the professional team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Please note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Thank for your understanding.
2019-11-11
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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Other than some spinning at the end of the log, I see nothing that looked bad.  Were you using a stock antenna?  
2019-11-11
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Nebuchadnezzar
Captain
Flight distance : 2489482 ft
Spain
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Very strange Behavior

2019-11-11
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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After looking at the video, most probably a blown prop.
2019-11-11
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Labroides
Captain
Flight distance : 9991457 ft
Australia
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You took the drone up to 437 ft and brought it back down to 366 ft.
There are no signs of a problem until 1:47.3 when you were hovering and rotating the drone slowly clockwise.
The drone briefly tilts back and rolls sideways and starts to rotate anti-clockwise.
The rotation briefly stops at around 1:48.7 and the drone stabilises but at 1:50.3 it tilts back and rolls sideways again and begins rotating anti-clockwise rather quickly.
At 1:51 it started losing height while spinning, and tumbling.
This indicates that it lost either a motor or a prop.
If all props were intact when you found it, that's pointing to either a motor problem or a fault in the ESC that controls one motor.

btw .. Setting your RTH height to 754 ft is not a smart thing to do.
2019-11-11
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