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dji fly app,not working
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5880 42 2019-11-12
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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  1#


the dji fly app not working (installing) on my huawei ph on android version 9.


2019-11-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi fox mx, may we verify the details during installation? Is there any error message?
2019-11-12
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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no error message, just installing  then it stop ,and says app not installed
my ph is Huawei y6 pro  
model mrd-lx2
2019-11-12
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SupCarlos
First Officer
Flight distance : 1214177 ft
United States
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Send them screenshots
2019-11-13
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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DJI Mindy Posted at 11-12 19:33
Hi fox mx, may we verify the details during installation? Is there any error message?






2019-11-13
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djiuser_eW2PA3jxXv7S
lvl.1
Malta
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i too have the same problem
2019-11-13
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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hi, I had no phone problems  with DJI GO 4 app with mavic pro  ,when It first came out.

in play store it doesn't show up in selection ,so   I only used your version on this web site .

thanks . need help asap , or have to return back to store
2019-11-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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fox mx Posted at 11-13 21:44
hi, I had no phone problems  with DJI GO 4 app with mavic pro  ,when It first came out.

in play store it doesn't show up in selection ,so   I only used your version on this web site .

Sorry to keep you waiting, we have verified with our engineers that DJI Fly APP has high requirements for mobile devices (such as high CPU, higher OS version) in order to get a better flight experience and a more stable image transmission effect.
It is recommended to use the mobile phone in our compatibility list for better performance, we apologize for any inconvenience caused. iOS.png Android.png
2019-11-15
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OceanSoftwash
lvl.1
Canada
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I have the Pixel 2XL and still it does not work with the RC. Can not connect with RC.
Other phones work. The Pixel2XL is a good phone and on the list but still doesn't work wit the RC.
Why???
2019-11-17
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samseasons
New

Canada
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I have a Samsung Galaxy A10. DJI Fly App will not install. I get the same message as user "fox mx" above did in their screenshot. Phone stats:

OS:            Android 9.0 (Pie)
Chipset:    Exynos 7884 (14 nm)
CPU:         Octa-core (2x1.6 GHz Cortex-A73 & 6x1.35 GHz Cortex-A53)
GPU:          Mali-G71 MP2

I don't see why it would be prohibitive for the app to work on a phone like this. Also, I hope it's easy returning the DJI Mini, because without a working app the drone is of no use to me.
2019-11-18
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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DJI , you need to step up with your lame  customer service .inform in what steps you taking to resolve this issue with fly app not been compatible with   Android devices  6.0 or above.
2019-11-23
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fans241f5dd6
lvl.1

United Kingdom
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My LG G6 will not connect to RC , its android 8, i got the drone now its a week and have not got a single fly of it. it keep on popping up connecting but will not connect
2019-11-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi all, DJI Fly requires Android 6.0 and above that supports 64-bit. It has higher requirements for mobile devices for a better flight experience and a more stable image transmission effect. Please use the mobile phones in our compatibility list on our website: https://www.dji.com/mavic-mini/downloads
Sorry for the inconvenience caused and appreciate your understanding.
2019-11-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans241f5dd6 Posted at 11-24 12:23
My LG G6 will not connect to RC , its android 8, i got the drone now its a week and have not got a single fly of it. it keep on popping up connecting but will not connect

Hi there, LG G6 is in the compatibility list, it should be working fine.
Did you try with another Micro USB cable?
2019-11-24
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fans241f5dd6
lvl.1

United Kingdom
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DJI Mindy Posted at 11-24 20:28
Hi there, LG G6 is in the compatibility list, it should be working fine.
Did you try with another Micro USB cable?

Still will not connect, keep showing RC not connected to mobil
2019-11-26
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Tevaiarii Ted
lvl.1

Djibouti
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Commande annulée car mon galaxy A10 android 9 acheter il y a un mois n'est pas compatible avec dji fly, trop déçu
2019-12-13
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Tevaiarii Ted
lvl.1

Djibouti
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J'ai l'impression que dji s'en fou totalement, aucune réponse de leur part, j'ai dû annuler ma commande
2019-12-13
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djiuser_KNWrg8BjhZ4g
New
Flight distance : 4862 ft
Indonesia
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I am a Xiaomi Mi 8 user (entered in the device list). dji fly application can be installed but there are some menus not available. Options for 'quick shot' are missing, camera settings and video recording are also missing. I already used the updated firmware. I can't choose HD / 2.7K or framerate. What's the solution?
2019-12-19
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tomchalupa
lvl.1

Czechia
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I have problem with Samsung J5 2017 it says / App not instaled / app is DJI fly and it doesnt work
2019-12-24
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djiuser_GC0irBu7SMN8
New
Hong Kong
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The app won't work on my Samsung galaxy S10+. At downloading it freezes on the white screen.
2019-12-26
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djiuser_87lb79gjAk72
lvl.1
Flight distance : 2087 ft
Hungary
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DJI Fly app has been down for several weeks after Android 10 update!  Just a white screen and the phone freezes!  (Samsung galaxy s10 +)
Screenshot_20191227-201240.jpg
2019-12-27
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GaryDoug
First Officer
Flight distance : 255650 ft
United States
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Fly app is not working reliably on an LG G6 phone either. Android 8.0 is installed It takes about 50 tries to connect to Mini controller. New cable did not help.
2019-12-28
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djiuser_t2SylHPiFFQR
lvl.1
Flight distance : 129760 ft

Serbia
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Mavic mini has a software problem and it's incompatible with my Samsung Galaxy Note 10+ , so disappointed and upset couse of this. If anyone has solution please
2019-12-28
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GaryDoug
First Officer
Flight distance : 255650 ft
United States
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Wont connect to my Lg G6 phone regularly. Connects about 1 time in 100 tries.
2019-12-29
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Jadee Borinaga
New

Philippines
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Same problem here... I had a Huawei Y6 Pro 2019
2019-12-29
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djiuser_87lb79gjAk72
lvl.1
Flight distance : 2087 ft
Hungary
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Updated to 1.0.4!  It won't open now!
Screenshot_20191231-134116_One UI Home.jpg
Screenshot_20191231-133016_Device care.jpg
2019-12-31
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Rychu72
lvl.1

Poland
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Package with new Mavic Mini will come in a few days. Probably I will not pick up it.
SHAME DJI !!!!!
1-2 01:21
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djiuser_UDnNVypWPhD9
lvl.1

Australia
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Just received my drone after 6 weeks of waiting and turns out it can't work with a S10+ anyway?  I'm based in Australia.  Do I need to return this or what? Dissapointing!
1-8 11:59
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi all, we apologize for any inconvenience caused. For phones with an Exynos processor developed by Samsung, the DJI Fly app cannot be run normally. This issue is caused by the incompatibility between the DJI Fly app and the Android 10 operating system run by the Samsung phones (Exynos). We have already worked on this issue with Samsung, and have figured out the cause of this issue. We will fix this issue in the next version of the DJI Fly app in late January, appreciate your patience.
1-9 03:25
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Alwin Peddie
New

United Kingdom
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Mine seem to be fine untill yesterday, last time it worked untill i had an update from samsung, so it might not be all dji fault, still not happy having to wait till the end of January though,so till the i got a £500 door stop.
1-10 22:17
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djiuser_7Ofg7Y0X0ZXL
New
Australia
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Just bought the mavic mini today. Installed the DJI Fly App, seems to crash. I'm using my samsung s10+. What do i do? Need to register my drone for DJI Care
1-11 03:57
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djiuser_7Ofg7Y0X0ZXL
New
Australia
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Bought my Mavic Mini, installed my DJI Fly App... NOT WORKING. Installed it on my IPad Air 2, it worked! Too BIG  THOUGH. Is DJI biased? In favor of the IOS/Apple USER??
1-11 18:07
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Glen Iris
lvl.2
Flight distance : 109925 ft
Australia
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djiuser_7Ofg7Y0X0ZXL Posted at 1-11 03:57
Just bought the mavic mini today. Installed the DJI Fly App, seems to crash. I'm using my samsung s10+. What do i do? Need to register my drone for DJI Care

unfortunately we have to wait for DJI to address the problem when the new version of app. I have S10+ also.
1-12 16:57
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_7Ofg7Y0X0ZXL Posted at 1-11 03:57
Just bought the mavic mini today. Installed the DJI Fly App, seems to crash. I'm using my samsung s10+. What do i do? Need to register my drone for DJI Care

Hi there, sorry for the trouble caused, any chance to try with another non-Android 10 beta phone to activate the drone? Did you already purchase DJI Care Refresh? DJI Care Refresh can be purchased before the activation or within 48 hours after the activation.

1-12 22:42
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Nacho De Paseo
New

Argentina
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Hi, I have a Samsung j7 Prime and when I start installing the DJI FLY APP it stops, and it doesn't finish installing. What is the problem? please help!!!
1-30 18:37
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Nacho De Paseo
New

Argentina
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Literally the APP does not appear in my Play Store, I had to search the DJI WEB, to download it, very strange indeed
1-30 18:40
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fans212654dc
New
Flight distance : 89045 ft
Spain
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Dji fly loads but when I try to load the map it appears for 1 second then disappears and says no network connection.

Tried reinstalling
Tried wifi off/on
Tried mobile data only. Still nothing

Using Samsung Galaxy Note 10+
2-5 07:43
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fans212654dc
New
Flight distance : 89045 ft
Spain
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djiuser_7Ofg7Y0X0ZXL Posted at 1-11 18:07
Bought my Mavic Mini, installed my DJI Fly App... NOT WORKING. Installed it on my IPad Air 2, it worked! Too BIG  THOUGH. Is DJI biased? In favor of the IOS/Apple USER??

Well apple own dji so....
2-5 10:03
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djiuser_31VgwRojzmRa
lvl.2

New Zealand
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Hi everyone,

I'm running dji mini fly app on a Xiaomi Redmi 8 and everything works fine, apart from one small issue in the editor. I can't share/export the edited video, when "generating video" starts,it jumps back to the editor.
When tried "share" icon again, editor ends to black screen.
If any one knows a possible solution, advice would be much appreciated.

Many thanks
4-22 12:43
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djiuser_prMMKMnhZC4o
lvl.1

Australia
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I am old enough to remember the seagate hard drive disaster. They were number 1 in hard drives and their reputation was first class. A few months of ignoring customer issues and they were virtually wiped out. It takes a long timeto build a reputation but only a very short time to lose it. DJI had better lift their game. I personally have no problems and think the MM is great, but DJI must react quickly and stop saying try a new phone.
5-22 14:16
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