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DJI fly app not installing
8164 22 2019-11-13
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emaneg
lvl.4
Flight distance : 1591 ft
Italy
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Dear Sirs, I've just bought a Mavic Mini and nI've tried to install the Fly app on my samsung cell phone (Android 7.0)
What should I do? Any new release of the app?
Thanks
2019-11-13
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DJI Tony
Super Moderator

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Hi, we're sorry for the inconvenience. We highly recommend using the application with our compatible devices to prevent problem when downloading, as well as to ensure the stability of the app. Please refer to the screenshot below for recommended devices. Thank you for your support.

2019-11-13
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emaneg
lvl.4
Flight distance : 1591 ft
Italy
Offline

Thanks. You understand I'm not going to buy a new cell phone just to fly your drone. Have you any plan to extend the compatibility to other cell phone models, or should I give back my mavic mini drone to the seller and ask to be refunded?
2019-11-13
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SupCarlos
First Officer
Flight distance : 1214177 ft
United States
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Refund!!!!!
2019-11-13
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JaydenB
lvl.1
Malta
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I have the same problem, hope they update their supported devices, I have Xiaomi Redmi S2.
2019-11-13
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Alamoflyer
lvl.2

United States
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JaydenB Posted at 11-13 12:45
I have the same problem, hope they update their supported devices, I have Xiaomi Redmi S2.

Maybe an Android 9 bug? I have LG Xpression Plus 2  - Android 9, ARM 8 core cpu. App not installed error.

I like how the advanced technology of Google's android gives us nice detailed errors to help fix the problem (Sarcasm cause it's 2019.. it's Android 9 and its been so dumbed down it can't give me an error code or message).
2019-11-15
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rickthephotog
lvl.1
United States
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DJI Tony Posted at 11-13 08:15
Hi, we're sorry for the inconvenience. We highly recommend using the application with our compatible devices to prevent problem when downloading, as well as to ensure the stability of the app. Please refer to the screenshot below for recommended devices. Thank you for your support.

[view_image]

I have the same problem and my phone IS on the list of devices. I have an S7.
2019-11-30
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rickthephotog
lvl.1
United States
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Alamoflyer Posted at 11-15 14:40
Maybe an Android 9 bug? I have LG Xpression Plus 2  - Android 9, ARM 8 core cpu. App not installed error.

I like how the advanced technology of Google's android gives us nice detailed errors to help fix the problem (Sarcasm cause it's 2019.. it's Android 9 and its been so dumbed down it can't give me an error code or message).

Not to mention that the app is not in the app store, needs to be downloaded from somewhere else, manually installed, and security turned off on the phone so it will install. I'm sure that the error is because the install procedure is sketchy and conflicting with Android 9 security.
2019-11-30
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P4P+
lvl.4
United States
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Same. I just ordered the Mini. I tried installing the DJI Fly app and got the 'Your device isn't compatible with this version' message. I think I still have time to cancel my order.


Update: Oh I am so glad I tried installing the software before receiving the Mini. The cancelation went through.

2019-12-1
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Jadee Borinaga
New

Philippines
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I just bought a new android phone Huawei Y6 Pro 2019 because it is cheap and will be use  only for Mavic mini... But the problem is I cannot install the app.. The phone is on android 9.. I tried installing it on other android phone with android 6 and 7 and still the same..... I feel it is just a waste of money buying the mini.... Please DJI fix this problem I will not buy an expensive phone just for your cheap drone.....
2019-12-29
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djiuser_kGTtPkgkqBXa
lvl.4
Flight distance : 78799 ft
United States
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Dji fly app also can not install on both of my Samsung Galaxy A10e and Motorola g6 play....just hopping dji will help fix issue sooner
2020-1-4
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djiuser_HBBiMs8o3Y2b
lvl.1
Flight distance : 574 ft
Norway
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DJI Tony Posted at 2019-11-13 08:15
Hi, we're sorry for the inconvenience. We highly recommend using the application with our compatible devices to prevent problem when downloading, as well as to ensure the stability of the app. Please refer to the screenshot below for recommended devices. Thank you for your support.

[view_image]

I own the first telephone on the Android list. Samsung S10+ And it won't let me install the Fly app as it shuld. When can I expect to fly my now 2 month old drone??
2020-1-7
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djiuser_HBBiMs8o3Y2b
lvl.1
Flight distance : 574 ft
Norway
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I am still waiting to fly my drone. Dji Mavic Mini. I really don't understand how a brand new telephone, Samsung S10+  won't work against a brand new drone. Can you please give me an expectation on when it will work? All I been getting is sorry and look into the page from time to time. I'm not trying to be rude or anything. But, you are a big company, and I'm sure you have some control over your different divisions. Time schedules and such. Are we talking about months?
2020-1-7
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djiuser_K0SAwP18NQ85
New

Canada
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DJI Tony Posted at 2019-11-13 08:15
Hi, we're sorry for the inconvenience. We highly recommend using the application with our compatible devices to prevent problem when downloading, as well as to ensure the stability of the app. Please refer to the screenshot below for recommended devices. Thank you for your support.

[view_image]
So what can I do with my brand new mavic mini that I can't fly because I don't have a compatible phone? Can I return it to you, because the store I bought it from won't take the return? Or am I out $500?
2020-2-5
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fans3078e08b
lvl.1
Flight distance : 3885 ft
Netherlands
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This is soooo bad. All my DJI drones so far worked with my NVIDIA SHIELD K1 Android 7.
Now I wanted the DJI MINI for a nice price, BUT I HAVE TO BUY A NEW PHONE/TABLET TOO!!
Come on, no way, no business DJI.
PLAESE make an app that is as good as and compatible as the GO4.
The bad compatibility will cost you many customers and I wait / cancel before buying the Mini.
Hopeful many other companies will jump in the <250 gram drone market.

Get to work DJI. This is just stupid, sorry.

And don't bother me with technical excuses, of course it can work on a little bit older devices.

Gosh, glad I first tried installing the app before ordering. No money wasted.
I really do have some hope DJI comes to it's senses, I like their drones ... once the software works.
2020-2-11
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djiuser_h2wEPFv5G2Gr
lvl.1
Canada
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I also am having issues. Not with the app not installing, but it won't update to the latest version 1.08. It's stuck at 1.03, and says I'm up to date when I check for updates in the app.
I am running a new Samsung A70. I upgraded just recently, and am not in a position, or wanting to keep buying a new phone just to update. Seems to operate ok, cept for the updating.
Would be nice if you could show include this Android device/phone.
Thanks
2020-4-16
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SouleQ
lvl.1

South Africa
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RETURNING THE DRONE SORRY
2020-6-22
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new user2
lvl.1

United States
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DJI Tony Posted at 2019-11-13 08:15
Hi, we're sorry for the inconvenience. We highly recommend using the application with our compatible devices to prevent problem when downloading, as well as to ensure the stability of the app. Please refer to the screenshot below for recommended devices. Thank you for your support.

[view_image]

this is so damn Unaceptable.  I have a samsung tablet best buy sold me that I cant use because the cables are too short.  An LG the cables are too short and My A10 samsung phone wont install the app.  I just wanted to use the drone. even bought a new tablet for it.  what a waste of a day and sooo disappointing.  Now I have to go beg for my money back
2020-9-6
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JonPierre
lvl.1

United States
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An Android Samsung 11 same problem can't install dji fly app
2020-12-14
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DJI Natalia
Administrator

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JonPierre Posted at 12-14 16:06
An Android Samsung 11 same problem can't install dji fly app

Sorry for the inconvenience caused. Please refer to the DJI Fly app product page for information regarding compatibility with specific devices: https://www.dji.com/dji-fly, to ensure stability and compatibility, it is recommended to try the mobile device on the list, thanks.
2020-12-14
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Mr.Bean
lvl.1

United States
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DJI Natalia Posted at 12-14 19:00
Sorry for the inconvenience caused. Please refer to the DJI Fly app product page for information regarding compatibility with specific devices: https://www.dji.com/dji-fly, to ensure stability and compatibility, it is recommended to try the mobile device on the list, thanks.

And I have a J7.

Sooo, Had to return the Drone.

You people need to get your stuff in order.
2020-12-25
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DJI Natalia
Administrator

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Mr.Bean Posted at 12-25 13:34
And I have a J7.

Sooo, Had to return the Drone.

Sorry for the inconvenience caused. To ensure stability and compatibility, it is recommended to try the mobile device on the list. By the way, we'll also forward your request to the corresponding team, and support for additional devices available as testing and development continues. Thanks for your kind understanding.
2020-12-28
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Bobs DJ1 drone
lvl.1

United Kingdom
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DJI Tony Posted at 2019-11-13 08:15
Hi, we're sorry for the inconvenience. We highly recommend using the application with our compatible devices to prevent problem when downloading, as well as to ensure the stability of the app. Please refer to the screenshot below for recommended devices. Thank you for your support.

[view_image]


Hi Joe I have a Honor pro only 12 months old but I cant fully download DJ1 Fly app and also firmwaredownloading logo just keeps revolving for hours with completiting any advice or help as I have bought a new DJ1 mavic mini and cant wait to fly this little beauty :-)
1-10 13:29
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