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Serial Number doesn't match in app!!
410 20 11-14 13:07
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that_HMMWV_guy
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Flight distance : 59511 ft
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I just realized that the serial # on the drone and the box arent the same as the serial # that is showing for the aircraft in the DJI fly app. When I registered the serial # for DJI care I used the serial # that is on the box and drone. My question is, is this normal and will it mess with my DJI care? Or which serial number should i have used?
11-14 13:07
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JPilotR
Second Officer
Flight distance : 520597 ft
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Moderator will jump in and confirm I am sure, but there are a couple of serial numbers: The drone S/N, controller S/N, remote S/N, and sometimes camera S/N. I found the same issues too when I opened up my first DJI drone and registered... but a Moderator set me straight ultimately.

But let the Mod tell you which number goes into the DJI Care. They'll get to you soon. :-)
11-14 13:19
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that_HMMWV_guy
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JPilotR Posted at 11-14 13:19
Moderator will jump in and confirm I am sure, but there are a couple of serial numbers: The drone S/N, controller S/N, remote S/N, and sometimes camera S/N. I found the same issues too when I opened up my first DJI drone and registered... but a Moderator set me straight ultimately.

But let the Mod tell you which number goes into the DJI Care. They'll get to you soon. :-)

Yeah, the app is showing me the Aircraft S/N, Battery S/N, Remote S/N and Camera S/N. But none of them match the S/N that's on the box and mini. Also when I registered the S/N that's on the drone, Dji had the gimbal S/N listed in the service agreement, and its not the same S/N that's showing for camera in the app.
11-14 13:25
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dronie1965
Captain
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I have got the same . In the app i am getting aircraft sn completely sonething else then the number written in the drone or box. My carefresh number however correspond with the number on the drone/box
11-14 13:39
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that_HMMWV_guy
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dronie1965 Posted at 11-14 13:39
I have got the same . In the app i am getting aircraft sn completely sonething else then the number written in the drone or box. My carefresh number however correspond with the number on the drone/box

My DJI care aircraft S/N is also the same as what's on the drone/box. I'm just worried that I registered the wrong number.
11-14 13:44
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dronie1965
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that_HMMWV_guy Posted at 11-14 13:44
My DJI care aircraft S/N is also the same as what's on the drone/box. I'm just worried that I registered the wrong number.

That will be fine i guess. It might be possible that they all mixed up chips and parts in the factory and they stuck the wrong stickers on the drone and box. So many people have different numbers
11-14 13:47
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DJI Paladin
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Hi, I am sorry for the trouble. Please PM me the serial number of the drone and the serial number on the box. Thank you.
11-14 14:37
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dronie1965
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DJI Paladin Posted at 11-14 14:37
Hi, I am sorry for the trouble. Please PM me the serial number of the drone and the serial number on the box. Thank you.

please check my pm's
thanks drone1965
11-14 15:11
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that_HMMWV_guy
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Flight distance : 59511 ft
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DJI Paladin Posted at 11-14 14:37
Hi, I am sorry for the trouble. Please PM me the serial number of the drone and the serial number on the box. Thank you.

PM sent. Thanks.
11-14 15:40
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DJI Paladin
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Hi, thank you for the information. I have forwarded this concern to the designated DJI department. I have sent a PM. If you have time please check. Thank you.
11-14 16:00
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that_HMMWV_guy
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DJI Paladin Posted at 11-14 16:00
Hi, thank you for the information. I have forwarded this concern to the designated DJI department. I have sent a PM. If you have time please check. Thank you.

You're welcome. Thanks for the help. If you sent a PM to me, I didn't get it.
11-14 16:09
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zephiruspt
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I had the same issue yesterday when I was ordering the DJI Care Refresh. Only the box SN was accepted anyway during the order so I think you have to use that one. After I made the order I talked with DJI by chat and they confirmed that everything was ok.
11-14 17:22
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that_HMMWV_guy
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zephiruspt Posted at 11-14 17:22
I had the same issue yesterday when I was ordering the DJI Care Refresh. Only the box SN was accepted anyway during the order so I think you have to use that one. After I made the order I talked with DJI by chat and they confirmed that everything was ok.

Thanks for the info. I’m still waiting to hear back from DJI, but knowing that makes me less worried.
11-14 17:46
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StubbornSwiss
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Flight distance : 4268 ft
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Greetings!

As I just posted in another thread I started earlier about finding my serial number, I too have now discovered that I am also having this same issue - SN on box and battery compartment not matching the Aircraft SN on app.

Please advise.

Thank you.
11-14 18:50
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StubbornSwiss
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I should have added that I already registered the MM for Care Refresh using the SN from the box/battery compartment.

I  hope I don't run into any problems down the road.

Thanks.
11-14 18:54
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that_HMMWV_guy
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StubbornSwiss Posted at 11-14 18:54
I should have added that I already registered the MM for Care Refresh using the SN from the box/battery compartment.

I  hope I don't run into any problems down the road.

Same here. I hope there’s no issues if I ever need to start a claim with Dji care. I’ve contacted support and sent them pictures of the drone and box’s S/N’s matching and a pic of the drone’s app S/N. I’ll report back with what they tell me.
11-14 19:15
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DJI Mindy
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Hi all, we apologize for the confusion, for the SN of the aircraft and the Remote Controller which used to purchase DJI Care Refresh, please refer to the SN in the box or the stickers on the device (the SN of aircraft can be found on the battery compartment, the SN of the RC can be found on the back of the RC).

The Aircraft SN in the APP--About refers to the serial number of the flight controller, the Remote Controller SN means the serial number of the RC's mainboard, the Battery SN is the same with the SN on the stickers. Please don't mix them up.

We have forwarded your concern to our engineers to optimize the text in the APP. Sorry again for any misunderstanding.
11-14 22:23
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that_HMMWV_guy
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DJI Mindy Posted at 11-14 22:23
Hi all, we apologize for the confusion, for the SN of the aircraft and the Remote Controller which used to purchase DJI Care Refresh, please refer to the SN in the box or the stickers on the device (the SN of aircraft can be found on the battery compartment, the SN of the RC can be found on the back of the RC).

The Aircraft SN in the APP--About refers to the serial number of the flight controller, the Remote Controller SN means the serial number of the RC's mainboard, the Battery SN is the same with the SN on the stickers. Please don't mix them up.

Thanks for clearing that up.
11-15 03:17
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DJI Mindy
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that_HMMWV_guy Posted at 11-15 03:17
Thanks for clearing that up.

You are most welcome.
11-15 05:09
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StubbornSwiss
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DJI Mindy Posted at 11-15 05:09
You are most welcome.

Thanks for the reply.
11-15 09:31
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DJI Mindy
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No problem. Please let me know if you have any further questions.
11-17 18:56
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