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When will DJI provide US customs with the required documentation?
292 18 11-14 16:38
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Ramacher
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United States
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Like others my Mavic Mini order is experiencing a clearance delay at customs in Anchorage Alaska. I called FedEx this morning and the agent notified me that the shipper (DJI) needs to provide an Anti-Dumping Form. The agent also mentioned that customs is trying to reach DJI and has not got a response back. I contacted DJI via chat and was told the logistics department is aware and is taking care of it. I was also told that my original ship date was 12/04 as if I should be happy it's even made it to customs :/.  

I contacted FedEx about an hour ago and was told it's still with customs and the required documentation has yet to be provided by DJI. Furthermore, even if it does clear customs  tomorrow I won't be receiving until Monday or Tuesday since it's being shipped under weekday delivery only. This is completely unacceptable for an established company like DJI. If it was a small company that is new to intonational shipping and import/expert I would understand but this is inexcusable.
11-14 16:38
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DJI Mindy
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Hi Ramacher, you have our sincere apologies for the clearance delay and the inconvenience caused. We managed to get the order number via your Forum account and are verifying with the related team about the specific situation. We will come back to you immediately once we get any update, appreciate your patience.
11-14 19:08
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djiuser_LhyFOc0Js6uy
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United States
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Another DJI flop in Memphis if it's any consolation.
11-14 19:10
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DJI Mindy
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Update: the package has been released at customs, there is a little delay on the FedEx website, please don't worry, hope the package will arrive as soon as possible.
11-14 20:12
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Ramacher
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United States
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DJI Mindy Posted at 11-14 20:12
Update: the package has been released at customs, there is a little delay on the FedEx website, please don't worry, hope the package will arrive as soon as possible.

Thank you for looking into and confirming it's release from customs.
11-14 23:17
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oldtar
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United States
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I am in the same situation. apparently mine has been sitting in Anchorage for two days
11-14 23:56
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DJI Mindy
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Ramacher Posted at 11-14 23:17
Thank you for looking into and confirming it's release from customs.

You are welcome, appreciate your understanding.
11-15 05:21
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cwells
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United States
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Okay, this begins the third day mine is held in customs in Alaska. What is going on?
11-15 06:13
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Flurginator
lvl.2
Flight distance : 339268 ft
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United States
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FedEx blames DJI, DJI says we are looking into it. I paid$49 for the Select program for expedited shipping. Fraud
11-15 07:55
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cwells
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United States
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It's now the end of the day, still being held.  The hold started at 9:26pm Wednesday.



11-15 14:45
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DJI Mindy
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cwells Posted at 11-15 14:45
It's now the end of the day, still being held.  The hold started at 9:26pm Wednesday.

Hi cwells, sorry to keep you waiting, the shipment has been updated, the package has departed FedEx location in Alaska, hope you will receive it soon. Thanks for your understanding.
11-15 19:40
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DJI Mindy
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Flurginator Posted at 11-15 07:55
FedEx blames DJI, DJI says we are looking into it. I paid$49 for the Select program for expedited shipping. Fraud

Hi Flurginator, it is normal that it usually takes 1-2 days for the clearance, the shipment has been updated,  please check and hope it will arrive soon, thanks for your understanding and patience.
11-15 19:43
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Flurginator
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DJI Mindy Posted at 11-15 19:43
Hi Flurginator, it is normal that it usually takes 1-2 days for the clearance, the shipment has been updated,  please check and hope it will arrive soon, thanks for your understanding and patience.

The amount of BS I was told concerning this shipment would pile into a large mountain.
11-16 06:11
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Flurginator
lvl.2
Flight distance : 339268 ft
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DJI has had similar problems with past shipments. I thought purchasing the Select program would resolve them. It didn't and I am out $49.
11-16 06:13
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cwells
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United States
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DJI Mindy Posted at 11-15 19:40
Hi cwells, sorry to keep you waiting, the shipment has been updated, the package has departed FedEx location in Alaska, hope you will receive it soon. Thanks for your understanding.

Thanks, I see that.
11-16 09:41
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SupCarlos
Second Officer
Flight distance : 1100525 ft
United States
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There are a TON of dissatisfied customers with how this company handled shipping. what a mess.
11-20 05:39
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DJI Mindy
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SupCarlos Posted at 11-20 05:39
There are a TON of dissatisfied customers with how this company handled shipping. what a mess.

As I explained above and in other threads, it is normal that it takes time for the clearance, and we are always here to help if there is any problem, please do not repeat the same post in many threads, thank you.
11-20 23:24
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SupCarlos
Second Officer
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United States
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Mindy,

There is nothing wrong with my posts. It's purely my opinion. If you don't like it, tough.
11-21 04:22
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DJI Mindy
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Flurginator Posted at 11-16 06:13
DJI has had similar problems with past shipments. I thought purchasing the Select program would resolve them. It didn't and I am out $49.

Currently, prioritized shipping is only available for select products as the stock level for new products and accessories is not always guaranteed. It has other benefits.
The drone has been received, hope you have a good time on flying.
11-21 23:35
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