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Only Videos (Not Photo) show in Album
696 8 2019-11-16
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fanse9a67314
lvl.1

Canada
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For some reason after fyling, I only can see video in Album.  No Photos.  I can access photos while my phone is still connected with the aircraft.  Photos are also in SD Card.  The problem is not caching to iphone like videos.  Anyone has this issue and have solution?  Firmware has been updated to the latest.
2019-11-16
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monkeyseemonkey
lvl.3
Flight distance : 4347 ft
United Kingdom
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I've noticed that with mine as well. The photos exist but aren't being cached to the phone (Android rather that iPhone) like my Air used to do.
2019-11-16
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djiuser_5uiTIfSbPWZ2
New

Australia
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Same here on mavic mini and I 've seen all of posts regarding same issue but no answers even from DJI
2019-11-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, thanks for your feedback, may we have the model of your phone and the APP version?
2019-11-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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monkeyseemonkey Posted at 11-16 23:51
I've noticed that with mine as well. The photos exist but aren't being cached to the phone (Android rather that iPhone) like my Air used to do.

Hi there, sorry for the inconvenience caused, may we have the model of your phone and the APP version?
2019-11-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_5uiTIfSbPWZ2 Posted at 11-17 00:15
Same here on mavic mini and I 've seen all of posts regarding same issue but no answers even from DJI

Hi there, sorry for the inconvenience caused, may we have the model of your phone and the APP version for further verification?
2019-11-18
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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There is a tab at top of page for each section within Album, are you looking in photo section ?
2019-11-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi all, the picture will not be cached automatically, it has to be downloaded when connecting to the aircraft, sorry for the inconvenience caused, your need has been escalated to our engineers for attention, hope it will be available in the future.
2019-11-20
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Bigplumbs
Captain
Flight distance : 306158 ft
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United Kingdom
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Mindy

It makes no difference what phone people have or App version it is happening with all of them
2019-11-20
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