Hello,

My first M2Z had an accident and I made the claim on my insurance and they paid for another drone.  Just got my replacement M2Z drone and this time I wanted to use DJI Care Refresh so I purchased a Refresh Card separately.  When I powered up my drone for the first time, I expected to activate it (as I did with my Mavic Mini) but I'm not seeing that so I'm wondering what shall I do to bind this card with this drone?  Will I need to submit a video?  Would like to know how to proceed before I open the Care Refresh packaging or take off for my first flight; thanks!

Hi The Saint, if you purchased a DJI Care Refresh card, please activate the DJI Care Refresh here https://support.dji.com/care/active to see whether it works.

thanks.  ok i used the link you sent and entered my card information:

Your activation information:
xxxxxxxxxxxxxxxx
Mavic 2
USD
DJI CARE REFRESH

then when it asked for my mavic 2 s/n, the result:

Your product has been activated for over 48 hours, and can no longer be bound to the service.

...which is what i had been thinking since i got this drone earlier and opened it this weekend after i received the card and this drone did not take me thru the activation process.

next steps?

The Saint Posted at 11-17 19:20
thanks.  ok i used the link you sent and entered my card information:

Your activation information:

Where did you get the replacement drone? From the third-party insurance or DJI? When did you activate the replacement drone?

DJI Mindy Posted at 11-17 20:02
Where did you get the replacement drone? From the third-party insurance or DJI? When did you activate the replacement drone?

Insurance company gave me the money to buy another drone so I purchased another one online, not from DJI.  My receipt is dated 11-05-2019.  Everything appears to be new and unused and I did not activate the drone so it appears someone else may have activated it before me.  If I provide you with the drone s/n would you be able to give me details on my purchase?  Thanks.

The Saint Posted at 11-17 20:24
Insurance company gave me the money to buy another drone so I purchased another one online, not from DJI.  My receipt is dated 11-05-2019.  Everything appears to be new and unused and I did not activate the drone so it appears someone else may have activated it before me.  If I provide you with the drone s/n would you be able to give me details on my purchase?  Thanks.

Sure, please provide us the serial number of your drone, we will help to check.

DJI Mindy Posted at 11-17 22:13
Sure, please provide us the serial number of your drone, we will help to check.

pm sent with drone s/n.

The Saint Posted at 11-18 17:45
pm sent with drone s/n.

Let's continue in PM.