Received on Friday, had a few flights but tried to start on Sunday and Gimbal constantly warning of error 40002 saying is stuck, check that it can move freely etc.

When powering on the Gimbal appears to move fine and no resistence. When trying to calibrate the app stays at 10% and if do manual it will not change at all.

Tried firmware refresh, different battery, different device etc but no luck so Gimbal unusable at the moment.

With all respect, you removed the Gimbal protector

TheCameraGuy Posted at 11-17 17:51
With all respect, you removed the Gimbal protector

Lol do you mean have I removed the Gimbal Protector?? If you mean the plast clip when it first arrived then yep.

Had 3 or 4 flights all good prior to the issue occuring.

Thanks.

Hi tbgame, we apologize for the trouble with the gimbal. If there is no luck after refreshing the firmware and calibrating, please export the logs via DJI Assistant 2 for Mavic (https://dji.com/mavic-mini/downloads) and upload to Dropbox or Google Drive, then post the link here and we also need the serial number of the drone as well, we will help to analyze. Thank you in advance.

Please see Logs at the link below
https://drive.google.com/file/d/14zv_8RJ_53iC0W-PbTlFKs3r2G0sAUXx/view?usp=sharing

Aircraft S/N
1SZDG9Q31286VL

Gimbal S/N
1T3DG9P2B2P4ZW

Has this been resolved yet? I'm getting exact same error - half dozen flights completed successfully, then persistent error.

I have the same problem
Gimbal  warning of error 40002 saying is stuck and camera horizon issue.

Same issue i had 4 successful flights and now gimbal stuck errors. I have recalibrated everything i could with no luck kinda bummed i had some great content to film today only to have this issue.

Yep I've had the same experience as everyone else posting, fine for 5 or 6 flights then Gimbal just will not work. Have reached out to DJI on every platform for support but no answer as yet so not sure if is going to be a Software/Firmware fix or is a Hardware issue.

Was just starting to really enjoy it only for this issue to occur!

tbgame Posted at 11-17 21:06
Please see Logs at the link below
https://drive.google.com/file/d/14zv_8RJ_53iC0W-PbTlFKs3r2G0sAUXx/view?usp=sharing

Thank you so much for your assistance to export the logs, we have already forwarded to our engineers for analysis.
Besides, we also need a short screen recording of the error and may we verify your flight environment? Was it windy and is the gimbal stuck with sand?

https://drive.google.com/file/d/1bLUFvhli4qhQwTSPdhNEXyEhRELaPQ0K/view?usp=sharing

Video above of when is first powered on. Flights were not in windy area or sandy. No visual sand or debris on the Gimbal itself.

To add to frustration, decided to test it out again this afternoon on the off chance that something had been udpated. First attempt and the Gimbal works perfectly, no errors and super stable footage. Turn off and on, back to same old error and now wont work again.

tbgame Posted at 11-19 02:37
To add to frustration, decided to test it out again this afternoon on the off chance that something had been udpated. First attempt and the Gimbal works perfectly, no errors and super stable footage. Turn off and on, back to same old error and now wont work again.

I have exactly same problem.
I hope its software problem.
Very like that drone.

The angle range of pitch：-110~35deg，from your vedio，maybe something resist pitch to reach down limit angle(-110deg)。

same problem !    First attempt and the Gimbal works perfectly, no errors and super stable footage. Turn off and on, back to same old error and now wont work again.

the calibration is locked on 10% ... i think that new firmware conflicted with gimbal

for me solved: when you turn on the mini wait for the ignition to finish and push the camera up slightly. automatically recalibrates in 1 second and leaves the error.

Same as above. I've managed to get it to work if you turn on, leave for a few seconds then push on the camera/gimble to almost get it to fight against you then it will correct itself and work perfectly (until it turns off and on again)

Not ideal as I'm sure the Gimble is not meant to be man handled like that but just shows it will work. Hopefully a software fix.

It probably is software related but I have been having a good experience, 55 flights, 12.8 miles, and 2.93 hours.

It is a mechanical issue. You need to gently(!!!) pull the gimbal forward. You get a “click” sound as it pops out from whatever locked position it was. I am not kidding. This will most probably make me return this whole thing tomorrow.

Hi , im having the same problem to .
The gimbal calibration freeze at 10% . See attached screenshot . And the dropbox link for the data from the Mini
Regards!

djiuser_Yip0izEaAKty Posted at 11-20 19:59
Hi , im having the same problem to .
The gimbal calibration freeze at 10% . See attached screenshot . And the dropbox link for the data from the Mini
Regards!

Read my comment above. I had the same issue. It’s mechanical. The gimbal is pushed into the body of the craft and cannot turn clockwise because it hits the plastic. You literally need to pull it out.

djiuser_Yip0izEaAKty Posted at 11-20 19:59
Hi , im having the same problem to .
The gimbal calibration freeze at 10% . See attached screenshot . And the dropbox link for the data from the Mini
Regards!

Read my comment above. I had the same issue. It’s mechanical. The gimbal is pushed into the body of the craft and cannot turn clockwise because it hits the plastic. You literally need to pull it out.

fans4561ff3d Posted at 11-20 20:03
Read my comment above. I had the same issue. It’s mechanical. The gimbal is pushed into the body of the craft and cannot turn clockwise because it hits the plastic. You literally need to pull it out.

Hi, i did check , and for me everithing look in its place , when i power the drone the gimbal moves fine but the calibration is not going thrue its process

djiuser_Yip0izEaAKty Posted at 11-20 20:08
Hi, i did check , and for me everithing look in its place , when i power the drone the gimbal moves fine but the calibration is not going thrue its process

Do i have to open a DJI service ticket , for this issue ?

I'm having the same issue as well and only got it yesterday.

djiuser_Yip0izEaAKty Posted at 11-20 20:08
Hi, i did check , and for me everithing look in its place , when i power the drone the gimbal moves fine but the calibration is not going thrue its process

Try turning it. Clockwise if I remember correctly

Recieved my mavic mini opened it today right after I charged it turned it on the gimbal wouldnt move just made a ticking noise and gave 40002 error gimbal stuck. Pulled it out like others and it gave it left and right motion but the camera its self just shakes and ticks

Had the exact same issue. Seems to be firmware.
Everything moves properly, "intermittent" etc...

What worked for me, redownloaded app, wiped and re-installes firmware, then made absolute sure that the app starts first, then plug in to controller, turn on controller, then start drone. Works every time.
Seems to me that starting up in any other way causes the drone to act funny. Either the app/ controller playing catch up and messing it up, or the phone/controller are correcting the problem as it starts.
Hope this works for at least one of you.

djiuser_qADSzqhj1W6u Posted at 11-26 10:16
Had the exact same issue. Seems to be firmware.
Everything moves properly, "intermittent" etc...

Well. That was completely coincidental. Stopped working again.

djiuser_qADSzqhj1W6u Posted at 11-26 15:02
Well. That was completely coincidental. Stopped working again.

Mine is due to be sent back for repair, but I am able to get it working everytime within 30 seconds or so by fighting with the Gimble - once it pushes back a few times it will just start working fine.

I just got this same error today.
I noticed in the calibration that I can hear the motors, very quiet but it sounds, I guess this is normal since the gimbal is made out of r motors.
However when it moves from left to right it does a squeaking sound, subtle but is there. Today it prompt me with gimbal stuck, even do is fine, did the calibration and everything works again, but this has me thinking if I have a faulty unit or is software related...

I just got mine today. I charged up the batteries, updated firmware, and am receiving this error right off the bat. Never made a flight. I verified that the gimbal rotates freely along all 3 axis. Calibration will not proceed past 10%. Did anyone hear anything back from DJI? This is really unacceptable.

have the same problem, gimbal is dead and never moved since I bought the drone, keep on getting the gimbal stuck error and does not calibrate what should I do?

It seems DJI support is ignoring all posts regarding malfunctioning, specially about the gimbal.

Anything new about this DJI? I have the same issue and would like to know if this is a software related or do I return.

djiuser_0T7NLhdW8hxY Posted at 12-3 05:03
Anything new about this DJI? I have the same issue and would like to know if this is a software related or do I return.

I´m hoping they are aware, and not saying anything cause it may be fixable with FW update.
Hoping here... I may be completely wrong lol

Add me to the +1 on this issue.  Just started today.  I've had about a dozen flights with no problems.  Even a few flights with firmware 1.00.0300 but today, the gimbal is doing what all of yours is doing.  And no amount of manually moving it is fixing it.  It does a few tilt movements after I move it but the display still shows "Gimbal stuck".  Damnit.  I was hoping DJI had gotten better since my experience with the Phantom.

I'm having the same problem on 2 dji mini drones    i just love how dji just ignoring this problem   if  you comment on their Twitter page about this problem they delete it   I'm never buying another dji product again

same problem fuk dji