Aircraft crash
699 2 2019-11-20
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cristiansoto
lvl.1

Argentina
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Yesterday i was flying my drone and while it was in the air it shut down and fall. In consequense the case and the camera are broken. I need to know what happend and why. I can't understand how a drone can turn off in the air just like that, without any warning. The only thing that my display show was the message "battery error" in yellow, in that moment, the aircraft went down in free fall. The battery was 100% charged and secuered with all cells fully function. I'm looking foward to get help from you.

I attach the log of the flight in a zip

Archivo.zip

263.39 KB, Down times: 5

logs

2019-11-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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We are sorry to hear about the crash accident, was your drone still under warranty period? If yes, please contact our support team www.dji.com/support to start a ticket for the data analysis, our team will help to figure it out and provide the proper resolution.
2019-11-20
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DAFlys
Captain
Flight distance : 312090263 ft
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You can analyze your flight log here - https://www.phantomhelp.com/LogViewer/Upload/
2019-11-21
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