I have some problems with my new Mavic 2 zoom, the image contains lot's of noise in the shadows. What can I do about it? It's realy bad quality and I can't use it in my final video because of the noise.
Hi there, we are sorry to hear about the difficulties that you encountered. Could you please provide some original images for better analysis? You may upload the files to Dropbox or Google Drive, thanks.
DJI Natalia Posted at 11-21 05:43
Hi there, we are sorry to hear about the difficulties that you encountered. Could you please provide some original images for better analysis? You may upload the files to Dropbox or Google Drive, thanks.
Hi Natalia,
Here the footage https://drive.google.com/open?id=1xyR2OQGhTezg5TlTRchaBxBis1PXQf9o
I hope you can help me.
DJI Natalia Posted at 11-25 19:42
Hi Wouter, thank you. It has been downloaded and forwarded to the related team for a check. If there is an update, we'll let you know.
Good to here, I have some more footage online if you need it.
https://vimeo.com/375913579
I have fixed it with Neat video but thats not the way I want to work.
https://vimeo.com/375917753
DJI Natalia Posted at 2019-11-27 20:54
Hi, our team has checked it, it may not the noise problem. You are recommended to send it back for diagnosis if there is any further issue.
Hi Wouw, there is no problem with your drone. However, if you are still worried about it, you may send the drone in for a diagnosis. Should there any further assistance needed, please contact us via http://www.dji.com/support, we'll do our best to help you.