I just ordered and received the Mavic Mini. After ordering I'd decided I didn't want it. What is the return process. I've sent an email and a message on the FB page but no response yet. I know the return cut off is 14 days so I'd like to get the process started asap. The box is unopened of course and I've not even opened the FedEx shipping box either.

Hi there, sorry to know you would like to return the drone, please send email to support@dji.com with your request, our support team will guide you to send back.

DJI Mindy Posted at 11-22 05:07
Hi there, sorry to know you would like to return the drone, please send email to  with your request, our support team will guide you to send back.

Thank You. Just sent.

Basically, you have to pay for return shipping to their facility in California, once received they will issue your refund. Pretty easy, but they will NOT pay for return shipping.

SupCarlos Posted at 11-22 09:44
Basically, you have to pay for return shipping to their facility in California, once received they will issue your refund. Pretty easy, but they will NOT pay for return shipping.

I've heard that. I also bought the DJi Care Refresh for $39.  I assume they'd refund that also.

fans7b3f3773 Posted at 11-22 05:26
Thank You. Just sent.

You are welcome, please keep me updated if you need any further assistance.

Yes they will refund DJI care if you return the product within their 14 day policy

DJI Mindy Posted at 11-24 21:40
You are welcome, please keep me updated if you need any further assistance.

I've still not heard anything about return process.

fans7b3f3773 Posted at 11-25 06:55
I've still not heard anything about return process.

Sorry for the late response, may I have your email ticket number? What is your email account which you used to contact support@dji.com?