Unreadable video
1027 7 2019-11-24
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Valpen
lvl.4
Flight distance : 13613556 ft
Norway
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Same day, same place, more video, but the last video does not work.
(Of course, it's the most important video.)

Only message: ...Unable to play file. The player may not support the file type or codec that was used to compress the file...

2019-11-24
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hallmark007
Captain
Flight distance : 10017858 ft
  • >>>
Ireland
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Could it be the problem of the player as this is what it’s reporting ?
2019-11-24
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Valpen
lvl.4
Flight distance : 13613556 ft
Norway
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More video the same day / flight, but only one does not go.
I have also tried other player, od it is the same.
Also tried loading it to phone , but the same problem - does not work.
2019-11-24
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Valpen
lvl.4
Flight distance : 13613556 ft
Norway
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OK, then I put the memory card back in the drone, connected to the phone with transmitter and drone, and has downloaded the video from drone directly to phone.
From phone to computer.
And it WORKS.
2019-11-24
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DJI Stephen
DJI team
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Hello and good day Valpen. I am sorry for the trouble this has caused before and it is great to know that you were able to resolve the said issue. If you have any other concerns or inquiry with DJI. Please feel free to post it here at DJI Forum. Thank you.
2019-11-24
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marktottymy
lvl.4
Flight distance : 91860 ft
United States
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Valpen Posted at 11-24 07:32
OK, then I put the memory card back in the drone, connected to the phone with transmitter and drone, and has downloaded the video from drone directly to phone.
From phone to computer.
And it WORKS.

I had this happen and to fix it I just put the card back in the drone, did a short recording, and then the corrupt video could be copied played normally.
2019-11-27
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zemetras
lvl.3
Flight distance : 14708 ft
Slovakia
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Happened to me also. I just guess here, but it can have something to do with order of shutting down MM.
What is the correct order btw ? App > Drone > Controller ?
2019-11-27
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Knapweed
lvl.3
Canada
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Valpen Posted at 11-24 07:32
OK, then I put the memory card back in the drone, connected to the phone with transmitter and drone, and has downloaded the video from drone directly to phone.
From phone to computer.
And it WORKS.

Good job! Neat workaround.
2019-11-27
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