Out of box, gimbal shaking uncontrollably
704 5 2019-11-24
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dji fordtrbo
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United States
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I would love to fly my new Mini but.........the gimbal has a bad case of the shakes!  And yes I get the downward vision errors, HELP!!!!!  I am here in the US and the support lines do not open until tomorrow.  I believe PSItech has the same issue, he posted a video.  Anybody out there have a fix?  I would love to get the Mini in the air since it is my Christmas gift for my 86 year old father.  Thanks in advance.
2019-11-24
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DJI Stephen
DJI team
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Hello and good day dji fordtrbo. I am sorry to know that you are having issues with the gimbal of your DJI Mavic Mini. Have you tried to update the firmware of the said drone to see if the issue will still persist? I will be posting a link where in you can find the latest DJI firmware for the DJI Mavic Mini ( https://www.dji.com/mavic-mini/downloads ). Please keep us posted on the said issue for us to be able to assist you further. Thank you.
2019-11-24
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dji fordtrbo
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United States
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Thanks Stephen, I already have the latest greatest firmware update.  Gimbal shakes like a tree in a tsunami
2019-11-24
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dji fordtrbo
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United States
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I flew it exactly 68 feet...I flew it straight up for exactly 68 feet, landed it because of the vision errors.  I did not want to chance it any longer.  HELP!!!
2019-11-24
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DJI Stephen
DJI team
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Thank you for the given update dji fordtrbo. Have you tried to calibrate the gimbal of the said drone? After this process if still the issue persist. I would recommend you contact our support team to start up a ticket for the said drone at https://www.dji.com/support?site=brandsite&from=nav . We have the professional team who would do their best to find out the reason of the said issue and then the corresponding resolution would be provided. Again I am really sorry for the trouble and thank for your understanding.
2019-11-24
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dji fordtrbo
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United States
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Yes sir, I was able to calibrate it 100%.  I will start up a ticket now, thanks
2019-11-24
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